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Forum Discussion
Michelle A.8
7 years agoHelpful | Level 6
Camera Upload Error on Mac OS High Sierra/ Photos...Could Not Be Imported
Since April 10, I've been spending a LOT of time trying to upload photos and videos from my iPhone 7 [iOS 11.3 (15E216)] to my Mac [macOS High Sierra (Version 10.14.4)]. It used to do that no proble...
- 7 years ago
I got a solution that worked for me from Dropbox Support. Thought I'd share it here for those who might benefit:
The application "Image Capture" which apparently comes with Macs -- who knew? -- can act as a "middleman" in the process to transfer images to Dropbox.
- Go to the Spotlight Search (top righthand side of your computer) and type "image capture".
- When it comes up, select your phone from the interface on the lefthand side of the app.
- The images from your phone will pop up in the main window of the app. Select those which have not been imported.
- (You might want to click the box that says "delete after import" or "Keep originals" at the lower left of the app.)
- Select Other -> Dropbox -> Camera Uplpads in the "Import To" dropdown.
- Click on the "Import" or "Import All" button and it will import.
Most of these steps don't have to be repeated on subsequent uses.
As I mentioned, I'm not thrilled with this "workaround," but I suppose it will do until Dropbox engineers get around to fixing what is obvious problems.
- Go to the Spotlight Search (top righthand side of your computer) and type "image capture".
- 7 years ago
I might have a fix (or at least a better workaround than using the "Image Capture", since that doesn't use the same naming format as Dropbox and you might end up with duplicates once importing works again - at least I get file like "IMG_9365.JPG" instead of "yyyy-mm-dd hh:mm:ss.jpg").
On your iPhone, go to Settings > Photos. At the very bottom, toggle "Transfer to Mac Or PC" from "Automatic" to "Keep Originals". After doing this, I reconnected my iPhone and importing worked.
Note: This might transfer your current photos as HEIC files instead of JPEGs. I'm not a big fan of this HEIC format, but eh, at least I have importing now. If storing HEICs make you sad, I believe you can go to Settings > Camera > Formats and toggle it over to "Most Compatible", so future photos will be in JPEG.
My environment is as follows:
MacBook Pro, OS X 10.13.4
iPhone 8, iOS 11.3.1
Dropbox app on OS X: Stable Build 49.4.68
- - - Most people can stop reading here - - -
- Additional notes while debugging:
I noticed that while importing fails when the setting is set to "Automatic", certain photos do get imported. These consisted of iPhone screenshots and some low-res close-ups of stuff. - I found https://www.dropboxforum.com/t5/Syncing-and-uploads/Since-iOS-11-upgrade-camera-uploads-stopped-working/td-p/242509, which led me to suspect HEIC or image formats being the problem (again), especially in light of (1).
- I was able to confirm that if I took a photo, switched the setting back to "Automatic", then reconnected my phone, the import process would fail with the error message.
- Additional notes while debugging:
Norah
Dropbox Staff
I really appreciate it for taking the time to write back in and providing me with more information!
As I’d like to help you further, I have reached to you via email in order to investiagte with all our tools available.
Thanks for your cooperation and looking forward to your reply!
egmusic42
7 years agoExplorer | Level 4
I have this problem too. Seems like the app will successfully import .png screenshots I've taken with my iphone (holding home and on button), but NOT videos or .jpgs I've taken with the camera app. Had this problem ever since upgrading my computer to High Sierra. Running all the latest software for Mac, Dropbox, and iPhone.
- Jane7 years agoDropbox StaffFor starters, can you please clarify if you’re getting the “Finding photos & videos”/ “Camera Upload error” mentioned here? Has this behavior remained unaltered since the upgrade to High Sierra? Has it changed over time maybe (this is merely, so as to understand the steps you’ve already followed on your own & see if you’re experiencing a different issue)?Also, can you let me know if you’ve tried any of the steps listed above or other workarounds, so as to make sure we’re both on the same page & I’m following-up from where you’ve left off?Thanks in advance for your cooperation & I’ll be awaiting your next message!
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