get a list of photos/videos that could not be imported (and why)
Hi,
Camera Uploads from an iphone (13 mini) works fine for most images and videos (.heic, .jpg, .png from phone screen shots or .mov) if I either connect the phone via usb to a mac (m1 pro monterey) or open the dropbox app on the iphone and tap photos. However, I rather often get a message that anything between 2-15 images or videos out of 50-200 could not be imported. Before I can erase them from the phone, I'd need to know which ones those are. A list would be great. A reason why they failed would also be helpful.
I like the camera upload because it changes the filename to creation date and time. Modifying the file name to not contain dots would be perfect, but that's off topic.
Megan, how do I find this out even without a list? That's not an idea, more a bug. I want to not pay for iCloud AND Dropbox just because Dropbox fails to import my images and won't tell me which ones.
Your feedback regarding our mobile app and its features has been very valuable, and I will endeavor to make sure your voice is heard. I will pass on your comments to the relevant departments too.
Now, as for the behavior of the app, could you send me a screenshot of the message you get when this happens? Which version of the Dropbox app, do you use on your mobile?
Dropbox 304.2 on an iphone 13 mini ios 15.7.1 ,did not take a screen shot, but it said this often, so I don't know which files are on Dx and which not.
I cannot use the most recent Dropbox Installer Dropbox 160.4.4703.dmg, Ventura said once it is damaged and should be moved to the trash, and now does not react if I right-click or double-click the installer on the desktop.
(I read somewhere that Dropbox now forces one to keep files offline - if that is so, Dropbox would be unusable for me. I need my files locally. So if you would like to suggest that I uninstall and reinstall Dx (not again please), I need to know for sure Dx will allow me to keep 1 TB locally all the time.)
I didnt make one. it happens only once in a while. it said "one image/video could not be imported - click here to review". upon click a list of image file names appeared with either a check or a yellow triangle with ! inside. clicked on that, got the option to try again, said yes, try again, and it was fine.
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Hi,
Camera Uploads from an iphone (13 mini) works fine for most images and videos (.heic, .jpg, .png from phone screen shots or .mov) if I either connect the phone via usb to a mac (m1 pro monterey) or open the dropbox app on the iphone and tap photos. However, I rather often get a message that anything between 2-15 images or videos out of 50-200 could not be imported. Before I can erase them from the phone, I'd need to know which ones those are. A list would be great. A reason why they failed would also be helpful.
I like the camera upload because it changes the filename to creation date and time. Modifying the file name to not contain dots would be perfect, but that's off topic.
Thanks!
","body@stringLength":"771","rawBody":"
Hi,
Camera Uploads from an iphone (13 mini) works fine for most images and videos (.heic, .jpg, .png from phone screen shots or .mov) if I either connect the phone via usb to a mac (m1 pro monterey) or open the dropbox app on the iphone and tap photos. However, I rather often get a message that anything between 2-15 images or videos out of 50-200 could not be imported. Before I can erase them from the phone, I'd need to know which ones those are. A list would be great. A reason why they failed would also be helpful.
I like the camera upload because it changes the filename to creation date and time. Modifying the file name to not contain dots would be perfect, but that's off topic.
Thanks!
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Megan, how do I find this out even without a list? That's not an idea, more a bug. I want to not pay for iCloud AND Dropbox just because Dropbox fails to import my images and won't tell me which ones.
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Your feedback regarding our mobile app and its features has been very valuable, and I will endeavor to make sure your voice is heard. I will pass on your comments to the relevant departments too.
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Now, as for the behavior of the app, could you send me a screenshot of the message you get when this happens? Which version of the Dropbox app, do you use on your mobile?
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Let me know more, and we'll take it from there!
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Ventura 13.0 on macbook pro M1
Dropbox 160.4.4703
Dropbox 304.2 on an iphone 13 mini ios 15.7.1 ,did not take a screen shot, but it said this often, so I don't know which files are on Dx and which not.
I cannot use the most recent Dropbox Installer Dropbox 160.4.4703.dmg, Ventura said once it is damaged and should be moved to the trash, and now does not react if I right-click or double-click the installer on the desktop.
(I read somewhere that Dropbox now forces one to keep files offline - if that is so, Dropbox would be unusable for me. I need my files locally. So if you would like to suggest that I uninstall and reinstall Dx (not again please), I need to know for sure Dx will allow me to keep 1 TB locally all the time.)
thanks
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Hi g v., are you referring to a change in the iOS Dropbox mobile app?
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Could you attach a screenshot showing this prompt you mentioned to review the images?
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I didnt make one. it happens only once in a while. it said \"one image/video could not be imported - click here to review\". upon click a list of image file names appeared with either a check or a yellow triangle with ! inside. clicked on that, got the option to try again, said yes, try again, and it was fine.
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Dropbox Staff
