You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

g v.'s avatar
g v.
Collaborator | Level 10
3 years ago

get a list of photos/videos that could not be imported (and why)

Hi, 

Camera Uploads from an iphone (13 mini) works fine for most images and videos (.heic, .jpg, .png from phone screen shots or .mov) if I either connect the phone via usb to a mac (m1 pro monterey) or open the dropbox app on the iphone and tap photos. However, I rather often get a message that anything between 2-15 images or videos out of 50-200 could not be imported. Before I can erase them from the phone, I'd need to know which ones those are. A list would be great. A reason why they failed would also be helpful. 

 

I like the camera upload because it changes the filename to creation date and time. Modifying the file name to not contain dots would be perfect, but that's off topic. 

 

Thanks!

  • new: ios upload will show a list for review, show the ones not uploaded and try again. thanks!
  • g v.'s avatar
    g v.
    Collaborator | Level 10

    Megan, how do I find this out even without a list? That's not an idea, more a bug. I want to not pay for iCloud AND Dropbox just because Dropbox fails to import my images and won't tell me which ones. 

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff

      Hi g v., how are you today? 

       

      Your feedback regarding our mobile app and its features has been very valuable, and I will endeavor to make sure your voice is heard. I will pass on your comments to the relevant departments too.

       

      Now, as for the behavior of the app, could you send me a screenshot of the message you get when this happens? Which version of the Dropbox app, do you use on your mobile?

       

      Let me know more, and we'll take it from there!

      • g v.'s avatar
        g v.
        Collaborator | Level 10

        Ventura 13.0 on macbook pro M1

        Dropbox 160.4.4703

        Dropbox 304.2 on an iphone 13 mini ios 15.7.1 ,did not take a screen shot, but it said this often, so I don't know which files are on Dx and which not. 

        I cannot use the most recent Dropbox Installer Dropbox 160.4.4703.dmg, Ventura said once it is damaged and should be moved to the trash, and now does not react if I right-click or double-click the installer on the desktop. 

         

        (I read somewhere that Dropbox now forces one to keep files offline - if that is so, Dropbox would be unusable for me. I need my files locally. So if you would like to suggest that I uninstall and reinstall Dx (not again please), I need to know for sure Dx will allow me to keep 1 TB locally all the time.)

         

        thanks

  • g v.'s avatar
    g v.
    Collaborator | Level 10
    new: ios will now let me review the photos, show which ones were not uploaded, and try them again. Thanks!
    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff

      Hi g v., are you referring to a change in the iOS Dropbox mobile app?

       

      Could you attach a screenshot showing this prompt you mentioned to review the images?

      • g v.'s avatar
        g v.
        Collaborator | Level 10

        I didnt make one. it happens only once in a while. it said "one image/video could not be imported - click here to review". upon click a list of image file names appeared with either a check or a yellow triangle with ! inside. clicked on that, got the option to try again, said yes, try again, and it was fine. 

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!