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Forum Discussion

g v.'s avatar
g v.
Collaborator | Level 10
3 years ago

get a list of photos/videos that could not be imported (and why)

Hi,  Camera Uploads from an iphone (13 mini) works fine for most images and videos (.heic, .jpg, .png from phone screen shots or .mov) if I either connect the phone via usb to a mac (m1 pro monterey...
Camera uploads
Error Messages
Mobile
sync
upload
  • g v.'s avatar
    g v.
    2 years ago
    new: ios upload will show a list for review, show the ones not uploaded and try again. thanks!
g v.'s avatar
g v.
Collaborator | Level 10

Megan, how do I find this out even without a list? That's not an idea, more a bug. I want to not pay for iCloud AND Dropbox just because Dropbox fails to import my images and won't tell me which ones. 

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hi g v., how are you today? 

 

Your feedback regarding our mobile app and its features has been very valuable, and I will endeavor to make sure your voice is heard. I will pass on your comments to the relevant departments too.

 

Now, as for the behavior of the app, could you send me a screenshot of the message you get when this happens? Which version of the Dropbox app, do you use on your mobile?

 

Let me know more, and we'll take it from there!

  • g v.'s avatar
    g v.
    Collaborator | Level 10
    3 years ago

    Ventura 13.0 on macbook pro M1

    Dropbox 160.4.4703

    Dropbox 304.2 on an iphone 13 mini ios 15.7.1 ,did not take a screen shot, but it said this often, so I don't know which files are on Dx and which not. 

    I cannot use the most recent Dropbox Installer Dropbox 160.4.4703.dmg, Ventura said once it is damaged and should be moved to the trash, and now does not react if I right-click or double-click the installer on the desktop. 

     

    (I read somewhere that Dropbox now forces one to keep files offline - if that is so, Dropbox would be unusable for me. I need my files locally. So if you would like to suggest that I uninstall and reinstall Dx (not again please), I need to know for sure Dx will allow me to keep 1 TB locally all the time.)

     

    thanks

    • g v.'s avatar
      g v.
      Collaborator | Level 10
      3 years ago

      ps I did a clean install on this mac running Monterey and downloaded all online files from dropbox. Upgrade to Ventura a few days ago, Dropbox kept running file but still displayed these messages about failing to upload one or two images. Has been like this for a very long time. I just don't have the time to troubleshoot. 

       

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Hey g v., sorry to jump in, but could you provide some additional information?

         

        Specifically, I'd need a screenshot of the desktop app's exact status as shown in your menu bar while  I'd also appreciate it if you could confirm the hard drive space available on your computer. 

  • g v.'s avatar
    g v.
    Collaborator | Level 10
    2 years ago
    new: ios upload will show a list for review, show the ones not uploaded and try again. thanks!

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