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Forum Discussion
Camera Upload Error on Mac OS High Sierra/ Photos...Could Not Be Imported
Since April 10, I've been spending a LOT of time trying to upload photos and videos from my iPhone 7 [iOS 11.3 (15E216)] to my Mac [macOS High Sierra (Version 10.14.4)]. It used to do that no proble...
I got a solution that worked for me from Dropbox Support. Thought I'd share it here for those who might benefit:
The application "Image Capture" which apparently comes with Macs -- who knew? -- can act as a "middleman" in the process to transfer images to Dropbox.
- Go to the Spotlight Search (top righthand side of your computer) and type "image capture".
- When it comes up, select your phone from the interface on the lefthand side of the app.
- The images from your phone will pop up in the main window of the app. Select those which have not been imported.
- (You might want to click the box that says "delete after import" or "Keep originals" at the lower left of the app.)
- Select Other -> Dropbox -> Camera Uplpads in the "Import To" dropdown.
- Click on the "Import" or "Import All" button and it will import.
Most of these steps don't have to be repeated on subsequent uses.
As I mentioned, I'm not thrilled with this "workaround," but I suppose it will do until Dropbox engineers get around to fixing what is obvious problems.
- Go to the Spotlight Search (top righthand side of your computer) and type "image capture".
I might have a fix (or at least a better workaround than using the "Image Capture", since that doesn't use the same naming format as Dropbox and you might end up with duplicates once importing works again - at least I get file like "IMG_9365.JPG" instead of "yyyy-mm-dd hh:mm:ss.jpg").
On your iPhone, go to Settings > Photos. At the very bottom, toggle "Transfer to Mac Or PC" from "Automatic" to "Keep Originals". After doing this, I reconnected my iPhone and importing worked.
Note: This might transfer your current photos as HEIC files instead of JPEGs. I'm not a big fan of this HEIC format, but eh, at least I have importing now. If storing HEICs make you sad, I believe you can go to Settings > Camera > Formats and toggle it over to "Most Compatible", so future photos will be in JPEG.
My environment is as follows:
MacBook Pro, OS X 10.13.4
iPhone 8, iOS 11.3.1
Dropbox app on OS X: Stable Build 49.4.68
- - - Most people can stop reading here - - -
- Additional notes while debugging:
I noticed that while importing fails when the setting is set to "Automatic", certain photos do get imported. These consisted of iPhone screenshots and some low-res close-ups of stuff. - I found https://www.dropboxforum.com/t5/Syncing-and-uploads/Since-iOS-11-upgrade-camera-uploads-stopped-working/td-p/242509, which led me to suspect HEIC or image formats being the problem (again), especially in light of (1).
- I was able to confirm that if I took a photo, switched the setting back to "Automatic", then reconnected my phone, the import process would fail with the error message.
- Additional notes while debugging:
Jane
Dropbox Staff
Dropbox StaffThanks for the post, Jane.
While this may indeed be a solution for some, it is NOT a solution to the originally posted question, which was specifically a question about the problem on an Apple product.
Perhaps someone can give me a phone number for support as I am disabled and unable to do it through email or chat.
- Sanchez
- Sanchez
- Ed
Hey benjuang - may sound a bit obvious, but did you try disabling it and enabling it again?
We had some issues last week that could have turned off Camera Uploads by mistake (even if checked). Can you try it (or if you did / just quit Dropbox and open it again) to see if it resolves the issue?
I've passed this to our team regardless so they can check it further in the meantime.
- Jane
- Ed
Hi mrboss
Try checking http://dropbox.zendesk.com - if not, Jane will get back to you during the week days!
I'm seeing this problem as well.
I am using an iPhone 8 running the latest iOS 11.3.1, OS X 10.13.4, Dropbox 47.4.74. It seems to uploade a few photos randomly and then fails with a x photos or videos from <phone name> couldn't be imported.
- EdGot it - let me check this with our engineers
I feel the sameas Michelle A.8. the problem is still unsolved and the support weak. they are asking things to do we discussed week ago.
- Hoping that Dropbox can provide everyone answers publicly, not just via email to those listed above. I'm one of the many, it appears, who is struggling with this issue. I've stepped through all suggestions above, all to no avail.
This "may" be related to some incompatibility between the Dropbox client for MacOS High Sierra. I say this because everything was working just fine for me too on or around 4/10/2018, when some High Sierra updates (10.13.4) were pushed to my machine via the MacOS auto-update. Another update occurred on 4/25/2018 (re: https://support.apple.com/en-us/HT208742).
Finally, another possible clue for the Dropbox team ... when I open Console, I see a number of messages like these from Dropbox, "nw_path_close_fd Failed to close guarded necp fd 30 [9: Bad file descriptor]". Seems to be something to do with "lib system_network.dylib.
