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Forum Discussion
Public links have been temporarily suspended for generating excessive traffic.
I received a message that Public links have been temporarily suspended for generating excessive traffic. Your current account bandwidth limit is 1024.00 GB and your current usage is 1369.96 GB. First...
Jay
Dropbox Staff
Dropbox StaffHi Avior, thanks for bringing this to our attention.
The information regarding the daily bandwidth limits can be found on this page.
Bandwidth is only used up when users view or download files via a shared link, or when they upload files via a file request link.
If you have any further queries, feel free to message back.
Hello Jay,
thanks for sharing the link. The provided link further proves my point and highlights my concern I made in initial post. I will summarize my concerns below:
I have uploaded 551GB of data yesterday from 9am to 10:30PM. Out of this 551GB, 1GB was downloaded by one user, and 225GB by another user. Please note these are individual users and they do NOT share the links with anyone and they download the data only one time I have confirmed that. So at 10:52pm local time the shared link with 225GB of data gets blocked, meaning the user was only be able to download about 100GB.
For Family account I have 1TB of data upload and unlimited downloads. With this in mind I see all the traffic through my firewall and I can see I’ve uploaded 551GB which is 48% below allowable bandwidth. According to this article I have no download limit, so I don’t understand why I am being flagged for excessive bandwidth usage.
Can you please look into this and ensure I don’t get flagged again?
Also when does the daily limit reset?
I believe I am not able to utilize full bandwidth of my account.
I would like to upload up to 1TB of data per day, share the link with one person and have them download that data without being flagged for excessive bandwidth usage.
- Jay
How are you uploading your data? As I mentioned previously, this only applies to shared link and file requests, not when you upload files directly to your own account, or via syncing.
If the bandwidth limit has been breached, then it means that either others have been downloading from your shared links, or uploading using file requests, that exceeds the amount of 1 TB in a single 24 hour period. It isn't possible to detect which shared links have been generating this amount of data.
For the first ban, it would expire after 24 hours. For each subsequent ban, it would be 2 days, then 4 days, and become exponentially longer to remove the ban on your shared links.
Below please find answers to your questions:
How are you uploading your data?
>>I am uploading the data via FileZilla client.
If the bandwidth limit has been breached, then it means that either others have been downloading from your shared links, or uploading using file requests, that exceeds the amount of 1 TB in a single 24 hour period.
>>This is not possible. I already explained my situation in great detail in previous response. You keep responding with generic information that does not apply to me. Once again, I uploaded 551GB, 100GB were downloaded the link got banned. Is this clear? Can you escalate this request to someone that can actually look at my account and troubleshoot the issue.
