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Forum Discussion

terra1983's avatar
terra1983
Collaborator | Level 8
4 years ago

Please don't block me from generating a link for a file that hasn't finished uploading

A new "feature" has been implemented where if I drop a new file in a DB folder, and then go to click on "Copy Dropbox Link", it simply won't perform the task until the file has finished uploading.  ...
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  • jstdbx's avatar
    jstdbx
    2 years ago

    Hi everyone. We recently discovered a bug that caused this to break. It is now fixed. If you continue to have trouble copying a link to a file that is uploading/syncing please let us know. 

     

    It will be especially helpful if you can also tell us:

    * What version of Dropbox you're using: Dropbox Windows, Mac, or Web

    * The steps you're using to copy the link (e.g. right click, then choose "Copy Dropbox Link" ) 

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Thanks for the info, could you contact the support team for them to look into this in more detail?

isotropy's avatar
isotropy
Collaborator | Level 8
2 years ago

This might be a Windows only bug now? - looks like it's working for me Mac OS 12.3.1 DB 174.4.5852. Thanks for fixing this yet again! Hope the windows fix comes quick too.

  • BenDBX's avatar
    BenDBX
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi Everybody,

     

    I'm checking into confirm whether or not this is still affecting any users. From what I'm seeing, this was fixed for mac users with a macos update, but Windows users may still be affected. Rexxyboy was this issue resolved for you?

     

    Feel free to reply here and let me know. If this issue is persisting, I will make sure it gets passed onto the right team for resolution.

     

    Regards,

    Ben

    • isotropy's avatar
      isotropy
      Collaborator | Level 8
      2 years ago

      Yeah, been working well for me so far (OSX)! thanks for the fix!

    • Rexxyboy's avatar
      Rexxyboy
      Helpful | Level 6
      2 years ago

      Hi Ben, not resolved on Win 11. It was working fine for a few months without needing upload to finish, but now it seems persistent.

      Recapping my issue: Upload a 150mb rar (zipped) file to dropbox, then right click the file in the dropbox folder, dropbox context menu does not appear until the upload is complete. If i go deeper into the right click menu, there is a native "Copy Dropbox Link" option there (not dedicated dropbox context menu), if i click that, i get a popout notification saying "Cannot copy link/path not found". Dropbox context menu only appears after the upload is complete. It seems to work more often as expected with smaller individual files (docs, gifs, xls files etc).

      • BenDBX's avatar
        BenDBX
        Icon for Community Manager rankCommunity Manager
        2 years ago

        Hi Rexxyboy,

         

        Thanks for getting back to me. I have shared this with the appropriate team for further investigation. I will let you know when we have more information.

         

        If anyone else is experiencing this error, please post here to let me know.

         

        Regards,

        Ben

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