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permissions's avatar
permissions
Explorer | Level 4
3 years ago

Permissions Error when trying to remove my access from a shared folder I don't own

My basic account has a permissions error. I need someone from Dropbox to look at the backend of the account. Is there any employees of Dropbox that monitors this forum? Failing that, is there a way t...
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  • Megan's avatar
    Megan
    3 years ago

    Hi permissions, keep in mind that I am here to help as much as I possibly can, and I will continue to do so. 

     

    However, you keep mentioning that you came across a permission error, but I haven't been able to see it on any of the screenshots. It'd be important for me to have visual of this. 

     

    Have you tried using another browser, to check if you notice the same behavior there? 

     

    Also, in your latest screenshot, you're looking at the wrong place. Have you followed these steps? 

     

    • Sign in to dropbox.com.
    • Hover over the name of the folder you'd like to permanently remove and click the share icon (rectangle with an up arrow).
    • Click [x] people have access.
    • Click the dropdown next to your name.
    • Click Remove my access.
permissions's avatar
permissions
Explorer | Level 4

Hello,

 

I thought I answered that in the reply to that user.

 

I am looking at the top level folder. The ability to alter the permission on that folder is not present. Since you appear to be an employee of Dropbox would you be able to either:

1. Look into the permissions on the user account.

2. Escalate to someone that can.

 

If it's easier (and it's starting to appear that way) then I can simply delete the account.

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hi permissions, keep in mind that I am here to help as much as I possibly can, and I will continue to do so. 

 

However, you keep mentioning that you came across a permission error, but I haven't been able to see it on any of the screenshots. It'd be important for me to have visual of this. 

 

Have you tried using another browser, to check if you notice the same behavior there? 

 

Also, in your latest screenshot, you're looking at the wrong place. Have you followed these steps? 

 

  • Sign in to dropbox.com.
  • Hover over the name of the folder you'd like to permanently remove and click the share icon (rectangle with an up arrow).
  • Click [x] people have access.
  • Click the dropdown next to your name.
  • Click Remove my access.

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