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MikeP1's avatar
MikeP1
New member | Level 2
7 years ago

People can't see my comments on shared files

I'm trying to share PDF files with non members of my dropbox but they cannot see my comments - anyone know why this is?   Thanks,   Mike.
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  • Jay's avatar
    Jay
    7 years ago
    Hi Mike, just want to check something, did you create these comments in the PDF file itself before uploading it to Dropbox (i.e. in your PDF creator), or did you upload the PDF and then use Dropbox to add comments on the file?
     
    If they’re previewing it on the site, only the latter will appear.
     
    If they’re downloading the file, only the former will appear, since they’re a part of the document itself.
kellyburns's avatar
kellyburns
New member | Level 2

My comments on a shared file are not appearing for the other person on the file. is that possible to fix?

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey kellyburns, thanks for joining our Community.

 

Is this a file that you've shared through a link?

 

Can the recipient open the link or the file through a different browser, to see if that helps?

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