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Forum Discussion
Our files aren't syncing on a 2023 macOS Sequoia Studio, but are fine on all other computers.
We have now spent all weekend trying to get Dropbox to work. It's been fine for years but for some reason on Friday evening it suddenly got stuck syncing on one of our Mac Studios. We have tried abso...
Nancy
Dropbox Staff
Dropbox StaffI’m sorry to hear about this situation, SeoulGalVP.
I had a look into our system and I could locate your ticket with our support team. The case is currently being handled by our specialists, so I’d definitely recommend continuing with them, as we don’t have any account visibility here on the forum.
One thing to clarify though, did the issue occur after updating your Mac device to Sequoia or is it irrelevant to the update?
Let me know.
Hi Nancy, yes, we're just desperate for a solution hence me posting it to see if anyone else has had this issue. Today is the 4th day and it's seriously affecting our ability to do business. No, the update was after the issues started. We ran the update to try and fix the issue. We've done a complete removal and clean install of Dropbox too and it appeared to be fine for a while and then lo and behold, it stuck syncing again. We've tried running in safe mode too. Still no fix. It gets stuck on a random number each time. 😞
- Nancy
I totally understand where you’re coming from, especially since your business is being affected by this.
I’ve left our support team an internal note, so that they may get back to you as soon as possible.
We are absolutely desperate now. Nobody has been able to help. We've even had Apple help us reinstall the IOS but that wasn't the issue. Dropbox has had a complete reinstall several times over. We add files slowly bit by bit and it seems to sync then it suddenly gets stuck on a random number. We are in serious need of a top level expert who can actually log in and work out what's going on. Someone at Dropbox even marked it as solved. Nothing has been solved at any point. There's nothing wrong with our file names, we've spoken to 5 reps including some from the Advanced team and nothing has worked. Please, please tell me how to get real help! We need someone who actually knows what they are doing. This is a serious issue and we are in urgent need of real help!
