You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

PippaS's avatar
PippaS
Explorer | Level 3
2 years ago

Offline files not downloading on Mac?

I use Mac (OS Monterey 12.4), and have selected "Make available offline" on my dropbox for new files and selected all folders to sync to my Mac. However the files are not being made available offline...
Account Settings
Desktop
Mac
Sync
PippaS's avatar
PippaS
Explorer | Level 3

 

There's plenty of space on my Mac for the files. The Status is showing as "everything is up to date". And the time for offline to go to online - not sure, maybe several weeks? (I had a scan on my system (jpg) that was available offline back in March, and today (28 August) was online only - but I don't know when it flipped to online-only)

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Thanks for the update here, Pippa.

 

Are you running the new Dropbox for macOS version of the app?

 

It could be that the app is detecting that your hard drive space is low, that's why it's switching the files to online-only.

 

So, you may have space for the files to sync, but if your free space is low, perhaps that's why this is happening.

 

Which version of the app are you running?

  • PippaS's avatar
    PippaS
    Explorer | Level 3
    2 years ago

    Hi, I think I am running the latest version (how would I know?) I am running v181.4.5678

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      That is the latest stable app version, indeed. 

       

      As for your hard drive space, do you mind telling us perhaps how much available space you have on your Mac computer at the moment? It may help clear up the situation a bit, and see what else could be happening.

      • PippaS's avatar
        PippaS
        Explorer | Level 3
        2 years ago

        I have about 125GB

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!