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me to add billing info but I want to cancel my trial and go back to a personal account","conversation":{"__ref":"Conversation:conversation:831658"},"id":"message:831658","revisionNum":3,"uid":831658,"depth":0,"board":{"__ref":"Forum:board:101001019"},"author":{"__ref":"User:user:1912409"},"metrics":{"__typename":"MessageMetrics","views":52},"postTime":"2025-04-25T10:57:51.371-07:00","lastPublishTime":"2025-04-25T12:29:36.343-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" So I started working for a new company. \n They asked me to create a new dropbox account. \n I was supposed to make a personal account and then join the company dropbox. \n But I made a business account and then joined the company dropbox. \n and now, my trial is ending at the end of this month. \n Dropbox is keep asking for my billing info. \n And when I try to add it, it says it's going to charge me after my trial ends. \n I do 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","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"748","kudosSumWeight":0,"repliesCount":7,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:831629":{"__typename":"Conversation","id":"conversation:831629","topic":{"__typename":"ForumTopicMessage","uid":831629},"lastPostingActivityTime":"2025-04-25T09:35:37.002-07:00","solved":false},"User:user:1912393":{"__typename":"User","uid":1912393,"login":"goofansu","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-4.svg?time=0"},"id":"user:1912393"},"ForumTopicMessage:message:831629":{"__typename":"ForumTopicMessage","subject":"I can't change my Dropbox email address to a new one, because it's taken, even though it's not.","conversation":{"__ref":"Conversation:conversation:831629"},"id":"message:831629","revisionNum":2,"uid":831629,"depth":0,"board":{"__ref":"Forum:board:101001019"},"author":{"__ref":"User:user:1912393"},"metrics":{"__typename":"MessageMetrics","views":25},"postTime":"2025-04-25T07:47:59.542-07:00","lastPublishTime":"2025-04-25T08:01:09.500-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I want to change my account to a new email, and it says \"This email address is already taken\". Then I logged out my account, tried to sign in using the new email, and it asks me sign up an account.  \n It seems the new email is not taken, can you help me to investigate the problem? Shall I put my email here? Thanks \n   ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"331","kudosSumWeight":0,"repliesCount":5,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:831433":{"__typename":"Conversation","id":"conversation:831433","topic":{"__typename":"ForumTopicMessage","uid":831433},"lastPostingActivityTime":"2025-04-24T14:03:54.604-07:00","solved":false},"User:user:1977":{"__typename":"User","uid":1977,"login":"Frank P E.","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-1.svg?time=0"},"id":"user:1977"},"ForumTopicMessage:message:831433":{"__typename":"ForumTopicMessage","subject":"Screenshots not being saved to my account even though I enabled the feature on the desktop app","conversation":{"__ref":"Conversation:conversation:831433"},"id":"message:831433","revisionNum":2,"uid":831433,"depth":0,"board":{"__ref":"Forum:board:101001014"},"author":{"__ref":"User:user:1977"},"metrics":{"__typename":"MessageMetrics","views":35},"postTime":"2025-04-23T23:00:24.076-07:00","lastPublishTime":"2025-04-23T23:32:07.195-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I set all the switches for Dropbox on windows to save screenshots, but nothing is being saved in the screenshot folder ---- as it turns out it seems that OneDrive is getting the images --- how to I correct this so Dropbox get the images?  ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"245","kudosSumWeight":0,"repliesCount":6,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:827817":{"__typename":"Conversation","id":"conversation:827817","topic":{"__typename":"IdeaTopicMessage","uid":827817},"lastPostingActivityTime":"2025-04-24T09:48:59.792-07:00","solved":false},"Category:category:101002000":{"__typename":"Category","id":"category:101002000","displayId":"101002000"},"User:user:374880":{"__typename":"User","uid":374880,"login":"Valgarður","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-5.svg?time=0"},"id":"user:374880"},"IdeaTopicMessage:message:827817":{"__typename":"IdeaTopicMessage","subject":"Schedule times to pause and sync the Dropbox desktop application","conversation":{"__ref":"Conversation:conversation:827817"},"id":"message:827817","revisionNum":2,"uid":827817,"depth":0,"board":{"__ref":"Idea:board:101002013"},"author":{"__ref":"User:user:374880"},"metrics":{"__typename":"MessageMetrics","views":52},"postTime":"2025-03-25T03:07:23.555-07:00","lastPublishTime":"2025-03-25T04:54:33.457-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" It would be great to be able to schedule sync or pause during specific hours. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"79","kudosSumWeight":0,"repliesCount":3,"readOnly":true,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:691550":{"__typename":"Conversation","id":"conversation:691550","topic":{"__typename":"IdeaTopicMessage","uid":691550},"lastPostingActivityTime":"2025-04-24T02:28:13.465-07:00","solved":false},"User:user:1611513":{"__typename":"User","uid":1611513,"login":"BenDBX","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-10.svg?time=0"},"id":"user:1611513"},"IdeaTopicMessage:message:691550":{"__typename":"IdeaTopicMessage","subject":"Dark Mode for Dropbox on Web","conversation":{"__ref":"Conversation:conversation:691550"},"id":"message:691550","revisionNum":2,"uid":691550,"depth":0,"board":{"__ref":"Idea:board:101002013"},"author":{"__ref":"User:user:1611513"},"metrics":{"__typename":"MessageMetrics","views":26589},"postTime":"2023-06-13T16:36:39.400-07:00","lastPublishTime":"2023-06-13T16:38:29.041-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hello Everybody! \n   \n I have created this thread to provide updates on Dark Mode for Dropbox on Web. We are closing off the longer thread for general Dark Mode requests so that we can provide our community with updates for specific products, and so that requests don't get lost. \n   \n At the time of posting, our team is looking into Dark Mode for Web, but cannot provide a time frame for implementation. You can vote on this post and comment here to show your support. I will update the status of this idea when we know more! \n   \n Regards, \n Ben ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"565","kudosSumWeight":48,"repliesCount":35,"readOnly":true,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:805269":{"__typename":"Conversation","id":"conversation:805269","topic":{"__typename":"ForumTopicMessage","uid":805269},"lastPostingActivityTime":"2025-04-23T03:18:50.502-07:00","solved":false},"User:user:1585401":{"__typename":"User","uid":1585401,"login":"alyanome","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-11.svg?time=0"},"id":"user:1585401"},"ForumTopicMessage:message:805269":{"__typename":"ForumTopicMessage","subject":"Retry for failed payment","conversation":{"__ref":"Conversation:conversation:805269"},"id":"message:805269","revisionNum":2,"uid":805269,"depth":0,"board":{"__ref":"Forum:board:101001018"},"author":{"__ref":"User:user:1585401"},"metrics":{"__typename":"MessageMetrics","views":719},"postTime":"2024-11-04T09:33:33.546-08:00","lastPublishTime":"2024-11-04T13:04:46.965-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Can you please give an option for retrying the payment if it doesn't go through for whatever reason instead of forcing us to \"update your billing info\". It's going to be same for couple of years with the cards, it's quite frustrating having to update the info with the same info whenever this happens. Thanks. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"311","kudosSumWeight":0,"repliesCount":4,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:831149":{"__typename":"Conversation","id":"conversation:831149","topic":{"__typename":"ForumTopicMessage","uid":831149},"lastPostingActivityTime":"2025-04-22T02:20:55.469-07:00","solved":false},"User:user:1911594":{"__typename":"User","uid":1911594,"login":"AdaGede_howtocancel","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-10.svg?time=0"},"id":"user:1911594"},"ForumTopicMessage:message:831149":{"__typename":"ForumTopicMessage","subject":"I don't see an option under \"Manage account\" to cancel my Dropbox trial.","conversation":{"__ref":"Conversation:conversation:831149"},"id":"message:831149","revisionNum":2,"uid":831149,"depth":0,"board":{"__ref":"Forum:board:101001018"},"author":{"__ref":"User:user:1911594"},"metrics":{"__typename":"MessageMetrics","views":31},"postTime":"2025-04-22T01:48:38.210-07:00","lastPublishTime":"2025-04-22T02:20:55.469-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I was signed into DropBox after an AI course. They post the Certificate in DropBox.  I want to cancel this trial and this DropBox Account. I followed the steps in here , but I cannot find the \"Cancel\" button in my \"Manage Acct\". Can anyone please assist me to contact DropBox to cancel my Trial and Account ?  Thank-you in advanced. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"344","kudosSumWeight":0,"repliesCount":2,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:830946":{"__typename":"Conversation","id":"conversation:830946","topic":{"__typename":"ForumTopicMessage","uid":830946},"lastPostingActivityTime":"2025-04-21T14:34:11.567-07:00","solved":true},"User:user:245055":{"__typename":"User","uid":245055,"login":"Martin D.22","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-10.svg?time=0"},"id":"user:245055"},"ForumTopicMessage:message:830946":{"__typename":"ForumTopicMessage","subject":"How can I change my email address on one of my devices?","conversation":{"__ref":"Conversation:conversation:830946"},"id":"message:830946","revisionNum":2,"uid":830946,"depth":0,"board":{"__ref":"Forum:board:101001019"},"author":{"__ref":"User:user:245055"},"metrics":{"__typename":"MessageMetrics","views":271},"postTime":"2025-04-20T08:04:06.626-07:00","lastPublishTime":"2025-04-21T04:07:00.429-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I need to change email address on one device ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"46","kudosSumWeight":0,"repliesCount":16,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:610687":{"__typename":"Conversation","id":"conversation:610687","topic":{"__typename":"ForumTopicMessage","uid":610687},"lastPostingActivityTime":"2025-04-18T07:57:15.183-07:00","solved":true},"User:user:1558118":{"__typename":"User","uid":1558118,"login":"frustrated23","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-1.svg?time=0"},"id":"user:1558118"},"ForumTopicMessage:message:610687":{"__typename":"ForumTopicMessage","subject":"Need help with two accounts under the same email address","conversation":{"__ref":"Conversation:conversation:610687"},"id":"message:610687","revisionNum":4,"uid":610687,"depth":0,"board":{"__ref":"Forum:board:101001018"},"author":{"__ref":"User:user:1558118"},"metrics":{"__typename":"MessageMetrics","views":1269},"postTime":"2022-07-19T11:43:09.444-07:00","lastPublishTime":"2025-04-18T07:57:15.183-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I think this is what's going on....I wanted to upgrade my old account-it was full...looked at plans in a new browser page.  Paid.  Tried to login, was prompted to change my password.  I did.  Don't remember the old password. But I am now prompted to upgrade my old account and can't login to the new account.  So I think I must have 2 accounts under the same email address.  Anyway, at this point, I just need to be able to login to both accounts and cancel the plan before 7 days come up.  Is there a way to speak to a human to verify what's actually going on in my situation? ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"614","kudosSumWeight":0,"repliesCount":1,"readOnly":true,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:830787":{"__typename":"Conversation","id":"conversation:830787","topic":{"__typename":"ForumTopicMessage","uid":830787},"lastPostingActivityTime":"2025-04-18T00:02:34.253-07:00","solved":true},"User:user:1869915":{"__typename":"User","uid":1869915,"login":"GaryH_BAR01","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-7.svg?time=0"},"id":"user:1869915"},"ForumTopicMessage:message:830787":{"__typename":"ForumTopicMessage","subject":"Does the desktop app support the adding of multiple Business or Personal accounts?","conversation":{"__ref":"Conversation:conversation:830787"},"id":"message:830787","revisionNum":3,"uid":830787,"depth":0,"board":{"__ref":"Forum:board:101001016"},"author":{"__ref":"User:user:1869915"},"metrics":{"__typename":"MessageMetrics","views":78},"postTime":"2025-04-17T23:01:54.889-07:00","lastPublishTime":"2025-04-17T23:21:00.079-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Regarding How to find the Dropbox folder on a computer - Dropbox Help \n Does the Dropbox Desktop App support the adding of multiple \"Business\" or \"Personal\" accounts? If so, in the info.json file how does the file differentiate between the multiple accounts of the same type? \n For example, my current setup of 1 business and 1 personal account on this computer has  the following layout in the JSON.  If I add a second business or personal account to this computer how will the JSON file change to include the infromation  \n { \"business\": { \"path\": \"C:\\\\Users\\\\adid\\\\Org Dropbox\\\\My Name\", \"host\": 99999999923, \"is_team\": true, \"subscription_type\": \"Business\", \"root_path\": \"C:\\\\Users\\\\adid\\\\Org Dropbox\" }, \"personal\": { \"path\": \"C:\\\\Users\\\\adid\\\\Dropbox (Personal)\", \"host\": 99999999987, \"is_team\": false, \"subscription_type\": \"Basic\" } } \n   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