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Forum Discussion
My shared link video preview freezes on Chrome, but not Safari.
Hi Dropbox Community,
I’m experiencing an issue with video playback on a Dropbox-shared link in Chrome. Here’s what’s happening:
- When I open the link in Chrome, the video plays but intermittently freezes in the middle. However, when I view the same video link in Safari, it plays smoothly without any interruptions.
- My internet connection is fast, so I don’t think it’s a connectivity issue.
- I’ve tried disabling Chrome extensions, clearing my cache, and even adjusting hardware acceleration, but the issue persists in Chrome specifically.
here's the format of my link: [removed]
Has anyone else encountered this issue with Dropbox videos on Chrome, or is there any recommended solution?
Hi Megan
It's not just my browser experiencing this issue — even when I try in incognito mode, the problem persists. Additionally, several other people who accessed the link have encountered the same issue. We're using it in production mode with hundreds of users so please can you help me
here's the link of the video: [ removed as per Community Guidelines]
