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Forum Discussion
My shared link video preview freezes on Chrome, but not Safari.
Hi Dropbox Community,
I’m experiencing an issue with video playback on a Dropbox-shared link in Chrome. Here’s what’s happening:
When I open the link in Chrome, the video plays but intermitten...
HannahThanks for replying. My chrome version is Version 130.0.6723.119 (Official Build) (arm64) and no it doesn't work on Incognito either but it does work on safari and mozilla. I even upgraded my chrome version but in vain
Megan
Dropbox Staff
Dropbox StaffHey raniabys , let me jump in here too!
If I were you, I'd also try to restore my browser to its default settings and try again.
Want to give it a go, and let me know how it goes?
Hi Megan
It's not just my browser experiencing this issue — even when I try in incognito mode, the problem persists. Additionally, several other people who accessed the link have encountered the same issue. We're using it in production mode with hundreds of users so please can you help me
here's the link of the video: [ removed as per Community Guidelines]
- Megan
Hey raniabys, does this happen when you use a specific link, or with every single one?
If it happens with a specific link, do you think you could delete it and re-create it from scratch?Unfortunately, due to security reasons we can't access the link, and I had to remove it in order to avoid it getting too much traffic.
It happens to several videos not only one
