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raniabys's avatar
raniabys
New member | Level 1
2 months ago

My shared link video preview freezes on Chrome, but not Safari.

Hi Dropbox Community, I’m experiencing an issue with video playback on a Dropbox-shared link in Chrome. Here’s what’s happening: When I open the link in Chrome, the video plays but intermitten...
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Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 months ago

Sorry to hear about this, raniabys.

If the preview works correctly on Safari, then it does seem to be a browser related issue.

What if you open the link on Incognito? What do you see then?

Also, which version of Chrome are you using?

Let me know and we'll go from there.

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