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Forum Discussion
My Mac desktop app no longer syncs to my Dropbox account online.
Hi all
I'm sure this has come up many times before but I can't find an answer. Folders/files which I have created on my Mac have not been syncing to my online Dropbox account since April 2024 ...
I guess I could delete the Dropbox account linked to the gmail address? As I say, there's nothing in it and I should then be able to login with the original username and password...which I have.
Hannah
Dropbox Staff
Dropbox StaffHey andymadden, thanks for this info.
Firstly, to see the Dropbox app version, you'll need to hover over the Dropbox icon in the computer's menu bar.
Before you take any actions on the app or the new account linked to it, I would definitely suggest keeping a copy of the files that you're not able to access on your computer (or online), just to make sure we don't lose anything.
Once that's done, you could try unlinking the computer from the new account; do you have login access to that new account?
If so, you can go to the security page and click on the trash can next to the computer name.
This should disconnect the computer from that account and the app should then allow you to login with the correct account.
Let me know how that goes.
