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Forum Discussion

PRQ's avatar
PRQ
Explorer | Level 4
12 months ago

The Dropbox shortcut on my desktop isn't working

My shortcut icon stopped working a couple months ago. The only way I can access dropbox is through windows explorer. I'm running windows 10. I have uninstalled/reinstalled multiple times, restarted my pc multiple times. I've tried single and double clicking, right clicking, running as administrator. By the way, the software opens just fine on my phone. Suggestions?

desktop
Windows
  • Jay's avatar
    Jay
    11 months ago

    Hi PRQ, what happens when you attempt to drag the shortcut to the taskbar? Are there no options to add it to the taskbar?

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    12 months ago

    Hi PRQ, thanks for bringing this to our attention.

     

    Are you referring to accessing the Dropbox folder itself, or by opening the Dropbox desktop application which is visible in the system tray?

     

    This will help me to assist further!

    • PRQ's avatar
      PRQ
      Explorer | Level 4
      12 months ago

      It's the desktop application that won't open via the shortcut icon (on taskbar, in start menu).

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        12 months ago

        Thanks for the info. When you uninstalled and reinstalled the app, did you perform an advanced reinstallation?

         

        What is the current version of the app running on your computer?

    • MustangSally 's avatar
      MustangSally
      New member | Level 2
      8 months ago

      I'm just trying to put a shortcut on my Desktop to open the application.

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