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Forum Discussion

korp_mac's avatar
korp_mac
Explorer | Level 3
3 years ago

My files have a cloud icon; how can I make them sync to the computer?

After installing a new dropbox, the photos stopped syncing normally. They are visible as small previews, while the files have a cloud icon. How to return the previous mode of operation so that the fi...
desktop
Mac
sync
joshualux's avatar
joshualux
Explorer | Level 3

Hi Hannah,

 

i have the exact same problem - Dropbox markers even say that the file is "available offline" while the other icon (seems like an iCloud icon) says "not loaded". In fact these files have a filessize nearly as big as the actual file but have to be downloaded again when I want to open them.

 

this results in apps unable to open individual files as they seem "broken" before being downloaded again.

toggling those files on "available offline" does not change a thing.

 

seems to be an overlapping issue of iCloud and dropbox.

are there any solutions by now?

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hi joshualux, how are you today?

 

Which version of our app do you use on your end? Could you also send me a couple of screenshots of what you described, in order for me to have visual too?

 

Let me know!

  • joshualux's avatar
    joshualux
    Explorer | Level 3
    3 years ago

    v165.4.4300

    it seems to be working now though...even if some files just do not want to sync to the m2 MacBook Air while they are syncing perfectly fine to older Macs including M1.

     

    Also the App seems to be constantly syncing but not telling what it is actually doing & how long it will take...see screenshot below in the left bottom corner.

     

     

     

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Hi joshualux, if you mark entire folders as available offline, then all files within that folder would also be available offline with a green icon.

      • joshualux's avatar
        joshualux
        Explorer | Level 3
        3 years ago

        I get that – but it does not work properly for me.

        the receipts.receipts (library file) has that icloud "unsynced" icon behind the green checkmark and just isn't completely synced anytime.

        there are some more individual files that just do not seem to get fully synced no matter how long it takes.

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