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Officina MAD's avatar
Officina MAD
Explorer | Level 3
9 months ago

My DB folder seems offline and it doesn't sync new shared files

Hi all,  My DB folder seems offline since yesterday. I can paste files in it, but there is no uploading icon. It is a shared folder (business account) and my colleagues have the same problem. We ca...
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dropbox business
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Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
9 months ago

Hi Officina MAD, thanks for posting on our forum today!

 

Just to clarify, are your colleagues unable to see syncing icons next to their files, as well? 

 

Have you all checked your system tray/menu bar to make sure there’s the small Dropbox icon showing there? 

 

If there is, what’s its app version and syncing status? 

 

Let me know, and we'll go from there.

  • Officina MAD's avatar
    Officina MAD
    Explorer | Level 3
    9 months ago

     Hi Nancy, thanks for your reply. Here's mine, in red 

    Nancy wrote:

    Hi Officina MAD, thanks for posting on our forum today!

     

    Just to clarify, are your colleagues unable to see syncing icons next to their files, as well? exactly, my colleagues can't see the syncing icons as well.

     

    Have you all checked your system tray/menu bar to make sure there’s the small Dropbox icon showing there?  I don't see any icon there, my colleague does see it but she reactivated it manually

     

    If there is, what’s its app version and syncing status? she can't see any app version nor any syncing status, but it says there is not any syncing problem (nevertheless, most recent files have yesterday date even though she modified  several files today)

     

    Let me know, and we'll go from there.


    are your colleagues unable to see syncing icons next to their files, as well?

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      9 months ago

      Thanks for the info! What’s the OS version of the device you’re using? 

       

      Regarding your colleague, can you please tell her to hover over the Dropbox icon? The app version should normally be showing there. 

       

      I’d also like her to click on it after that, and let me know the syncing status showing at the bottom of the pop-up window that will appear.

       

      Finally, did she modify the files you mention directly from her desktop app or Dropbox online?

      • Officina MAD's avatar
        Officina MAD
        Explorer | Level 3
        9 months ago

        Dear Nancy, 

        In the meantime my colleague solved the problem. As she could see the icon in the menu bar she could logout and re-install the DB app. Now it works for her, but still doesn't work for me. As I can't see the icon, I cannot logout; and as I cannot logout, I cannot uninstall nor re-install the DB app. How can I solve it? thanks

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