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Vmanda's avatar
Vmanda
Helpful | Level 5
6 months ago

Move all files and folders from one Dropbox account to another as admin.

We acquired a company that was also using Dropbox and I need to move all the content from that account to our main account and delete that account.  There are only 10 users in the account and as Admi...
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  • Megan's avatar
    Megan
    6 months ago

    Hey Vmanda, I definitely see where you're coming from and I'm going to note everything. 

     

    Our main goal is to listen to your needs because it allows us to fully appreciate how Dropbox fits into and influences your daily routine.

     

    As an alternative, you can also check this Help Center article if you wish to merge the two teams together. Or, you could always call our Support and ask them to assist you while you follow the steps on your end, in order for them to guide you and check what you could do differently. 

     

    I hope this clarifies!

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hey Vmanda, in that case you can continue sharing folders between accounts, until everything is transferred from account B to account A. 

 

Once you do that, you can follow these steps in order to change the permissions of each folder. 

Vmanda's avatar
Vmanda
Helpful | Level 5
6 months ago

Thank you Megan,

 

When I tried moving the content from Company B to Company A using a Shared Folder, I am unable to add anyone from Company A to that folder.  I get a message that only the owner can add peo[le to the folder.  When I look in Company B, I see that the files are owned by the Team.  I'm not sure how to make myself owner of the files or at least give me the access so I can add users when I move the content to Company A

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    6 months ago

    Hey Vmanda, are we referring to team folders, or simple shared folders? 

     

    Do you have the option to access the owner's account, and change the ownership and permissions?

    • Vmanda's avatar
      Vmanda
      Helpful | Level 5
      6 months ago

      Hi Megan,

       

      I'm not entirely sure.  They are Team folders, and the access report says they are owned by the team but I don't know what to do with that information.  I can use the log in as user feature and I tried that with one of the users but I still wasn't available to add any other users to the shared folder.  I've added images below to show the message I get when I try and add users to the shared folder in Company A as well as the owners of the team.  I have been trying to move this data all weekend, it is incredibly frustrating.

       

       

       

       

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        6 months ago

        Hey Vmanda - have you been able to confirm the owner of the folder you'd like to move on your end? 

         

        Also, are you doing this via the Admin Console or from your homepage? 

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