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Forum Discussion
Massive syncing issues with latest version of dropbox on an M2 MacBook Pro
I spent over an hour with Dropbox the other night trying to resolve syncing issues.
I recently switched from a 5 year old intel based iMac to an m2 MacBook Pro. Originally, I migrated everything f...
WHAT HAVE YOU DONE DROPBOX?!
I've just got my new M2 macbook pro (literally the fastest one) and I find I can't even open my dropbox app properly. First it doesn't show ANY folders at all, then i unisntall it after reading a few articles on here and find that it now won't even open and it's giving me an error code. Please help!
Walter
Dropbox Staff
Dropbox StaffHey Crashburn M., sorry to hear about this.
Can you please send us a screenshot of the error you're getting so that we can have a look too?
I've got the code, is it safe to post on here?
Also I seem to be unable to sync my dropbox desktop app at all. No folders are showing.
- Walter
Yes, feel free to post the whole error log here as it would help us get a better visual of the issue at hand Crashburn M.
If you could also clarify your device's exact OS version, I'd appreciate it.
I'm on OS ventura 13.5
Here's the code:
bn.BUILD_KEY: Dropbox
bn.VERSION: 184.4.6543
bn.constants.WINDOWS_SHELL_EXT_VERSION: 66
bn.is_frozen: True
machine_id: a20335f7-739d-53c6-b3af-4e9975ba85b5
pid: 4082
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='ryanmackfall', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Ryan Mackfall', pw_dir='/Users/ryanmackfall', pw_shell='/bin/zsh')
effective_user_info: pwd.struct_passwd(pw_name='ryanmackfall', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Ryan Mackfall', pw_dir='/Users/ryanmackfall', pw_shell='/bin/zsh')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/ryanmackfall'
appdata: '/Users/ryanmackfall/.dropbox/instance1'
real_path='/Users/ryanmackfall/.dropbox/instance1'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
dropbox_path: '/Users/ryanmackfall/Library/CloudStorage/Dropbox'
real_path='/Users/ryanmackfall/Library/CloudStorage/Dropbox'
not found
parent mode=0o40755 uid=501 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/05/2yn4pw9x2mx2xrbwtvn77plc0000gn/T'
real_path='/private/var/folders/05/2yn4pw9x2mx2xrbwtvn77plc0000gn/T'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
File "desktop/dropbox/client/main.py", line 5546, in _setup_root_for_account
File "desktop/dropbox/sync_root/helpers.py", line 520, in get_root_for_account
File "desktop/dropbox/foundation/futures/basic.py", line 858, in result
File "desktop/dropbox/sync_root/handlers/macos/file_provider.py", line 232, in set_result_or_convert_exception
dropbox.mac.internal.MacError: [Errno -2001] Error Domain=NSFileProviderErrorDomain Code=-2001 "No valid file provider found with identifier ‘com.getdropbox.dropbox.fileprovider/e16b44d4-d938-4ca5-ac67-d35355903270’." UserInfo={NSLocalizedDescription=No valid file provider found with identifier ‘com.getdropbox.dropbox.fileprovider/e16b44d4-d938-4ca5-ac67-d35355903270’.}
