You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

MikeHenderson's avatar
MikeHenderson
Explorer | Level 4
2 years ago

Large files will not download

I'm having a recurring issue where large files will not download. It seems like 31gb is the max file size that dropbox will upload.

 

I select the folder to be available offline, files do not download. 

I select the files to be available offline, files start to sync and then, after a few minutes do not download.

 

See screenshots.

-M

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff

      Hi MikeHenderson, thanks for bringing this to our attention.

       

      Could you try right clicking the file and mark it as available offline to see if this helps?

       

      Keep me updated with any progress!

      • MikeHenderson's avatar
        MikeHenderson
        Explorer | Level 4

        Yeah, I did that as stated in the original post.

         

        I'm also getting the icons that are supposed to mean that the file is downloaded (green/white check mark) but the files are not here.

         

        -M

  • MikeHenderson's avatar
    MikeHenderson
    Explorer | Level 4

    I have a whole folder of files that have the Green circle with white check mark indicating that they are synced and available offline, yet they are not synced, and not available offline.

     

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!