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Forum Discussion

MikeHenderson's avatar
MikeHenderson
Explorer | Level 4
2 years ago

Large files will not download

I'm having a recurring issue where large files will not download. It seems like 31gb is the max file size that dropbox will upload.   I select the folder to be available offline, files do not dow...
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MikeHenderson's avatar
MikeHenderson
Explorer | Level 4

MAc OS: 13.2.1

Dropbox: 170.4.5895

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi MikeHenderson, thanks for bringing this to our attention.

 

Could you try right clicking the file and mark it as available offline to see if this helps?

 

Keep me updated with any progress!

  • MikeHenderson's avatar
    MikeHenderson
    Explorer | Level 4
    2 years ago

    Yeah, I did that as stated in the original post.

     

    I'm also getting the icons that are supposed to mean that the file is downloaded (green/white check mark) but the files are not here.

     

    -M

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi MikeHenderson, okay, let's try one more thing: can you right click on those specific files, and check if the context menu shows "make available offline" or "make online-only"? 

       

      Any screenshots are more than welcome!

      • MikeHenderson's avatar
        MikeHenderson
        Explorer | Level 4
        2 years ago

        It says Make Available Offline. 

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