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tectak's avatar
tectak
Explorer | Level 3
9 months ago

Issues with Signatures and templates

I upgraded my plan to Dropbox Essentials for the unlimited signatures. 

My signatures are limited to 3 requests. And each time I try to Create a template inside Dropbox > Signatures, it gets stuck on the Preparing page for 15+ minutes and then times out due to inactivity.

 

I followed the instructions from Dropbox Support: clear ALL cache, cookies, try different browsers, confirm browsers are up-to-date, try in incognito. I still get the same results.

 

Screenshots:

Microsoft Edge for Business (Version 122.0.2365.52 (Official build) (64-bit)):

 

 

 

Google Chrome (Version 122.0.6261.70 (Official Build) (64-bit)): disabled all extensions, updated, relaunched, cleared cache & cookies again.

 

 

 

Incognito on Chrome:

 

And page I get stuck on after Creating a Template (4x now, different browsers, different days):

 

I am able to send signature requests okay. I'm now down to 1 signature request this month. I paid for a year worth of Essentials over a week ago.

 

Any advice? I would really like to get this working. Thank you

 

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Dropbox Sign
  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    9 months ago

    HI there tectak - sorry to hear you're having issues with this.

     

    Since you've already contacted our support team about this, could you please let us know your ticket ID so that we can look it up in our system?

     

    Thanks!

    • tectak's avatar
      tectak
      Explorer | Level 3
      9 months ago

      Hi Walter,

       

      The ticket ID is 23311901. Thank you for looking into this!

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        9 months ago

        Thanks for the ticket number tectak - much appreciated.


        I can see that it's now closed since you didn't respond back in time. Are you able to open a  new follow-up ticket from there?

         

        If not, let me know here and I'll open a new ticket for you from my end. 

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