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Forum Discussion
Issues with Camera Upload
I’ve been having issues with my Camera Upload feature in my IOS Dropbox App. Usually when I open the app on my iPhone X, Dropbox will start locating the photos that it hasn’t uploaded yet and start u...
Thanks! Didn't work last time, but I tried it again, and it worked!! I'm back on track! 😄
I opened a support case and to be fair they came back with a fix within 24 hours and it worked for me at first but I am back where I started again today. Here it is, just in case it works permanently for you:
If I understand correctly, you are experiencing an issue with the Dropbox Camera Uploads feature on your iPhone device.Not to worry, I will look in to this for you right away.
As a first step, can you please try to clear the cache on your app and then sign out and back into your Dropbox account?
To clear your cache, please follow the steps listed below:
- Navigate to the “Personal” tab
- Tap the gear icon in the upper-left corner of the screen
- Select “Clear Cache”
Please note: If you do not see the gear icon on this main page, first click on the icon on the bottom right of the app that says “Account”, “Personal” or your Dropbox Business name. You should see the gear icon on this account page.
Once this is done then please ensure you log out of the Dropbox application, then restart your device and log back in again
