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MotherOfTheGroom's avatar
MotherOfTheGroom
Explorer | Level 4
4 months ago

Is there a way to recover files from a link created by someone who has passed away?

I doubt very much that there is but, is there any way to access a Drop Box account of someone that has recently died without a password? 2 years ago, my sister-in-law took many photo's at my son's we...
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MotherOfTheGroom's avatar
MotherOfTheGroom
Explorer | Level 4

She passed away the middle of July 2023. 

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
4 months ago

Mark is right here, MotherOfTheGroom.

 

It might be possible that the account has been deleted, due to inactivity.

 

I would suggest opening a private browsing window and going to this page.

 

From there, you can create a ticket with our support team, who will be able to get to the bottom of this and will let you know if there's something that can be done.

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