We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Thijxx's avatar
Thijxx
Helpful | Level 6
8 years ago

iOS 11 uploading duplicates

After uograding to iOS11 all photos are being uploaded again. Since Dropbox uploads and stores duplicates ‘by (lack of proper) design’ this is a problem.
Mobile
Space and storage
Sync
  • Jane's avatar
    Jane
    7 years ago
    Hey 
    amw92
    , I appreciate your swift follow-up! 
     
    I've located your support request on our system and I can see or colleague has replied to you there as of yesterday regarding yteh issue you've experienced asking more information & they're awaiting your reply, so that you proceed to resolution together. 
     
    At your convenience, could you check your inbox for our latest message and let me know here if can't find this email, so that I make sure to send that again? 
     
    Hope this gets resolved soon & I wish you a lovely rest of the day ahead!
     
    [This thread is now closed by moderators, as this has now been solved. If you'have a similar question, feel free to start a new discussion in the Find Answers section here. ]
LeandroSouza's avatar
LeandroSouza
New member | Level 2

After my iphone7 has been updated with IOS 11 (ipad has the same effect as well), my photos are set more than once. In some cases, I have 3 or 4 copies of the same photo file in the folder Camera Uploads.

I don't know why, by configurations are the same I use for 3 or 4 years.

sweetharsh's avatar
sweetharsh
New member | Level 2
8 years ago

I have an iphone 7 and when I connect to dropbox, it's uploading my photos multiple times. I now have 5 and 6 copies of MANY photos.

Any help is appreciated.

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    8 years ago
    Refer to my reply above (I merged your thread into an existing one).

    I would also suggest everyone open a ticket with Support if you're experiencing this issue.

    Open your ticket here: https://dropbox.com/support
    Track your ticket here: https://dropbox.zendesk.com

    Replies take approximately 1 - 3 business days with Plus and Professional users getting priority (longer for Basic users).

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!