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prquinn's avatar
prquinn
Helpful | Level 6
5 years ago

I'm having trouble with Explorer being slow

Dropbox files are opening VERY slowly in windows explorer (ie takes about 2 minutes to open a file). The beta version 90.3.292 had installed several days ago so in case that was the issue, I turned off beta, uninstalled and reinstalled version 89.4.278. Files in the desktop version open just fine now, but not in windows explorer. I prefer using the "old" way (windows explorer) because I feel it's easier to manipulate files and folders. Suggestions?

Desktop
Sync
Windows
  • prquinn's avatar
    prquinn
    5 years ago

    The issue is resolved. I did a system restore to a date before the beta version (90.3.292) installed, so I'm all set. Just an fyi, the version (89.4.278) after the restore is the same as I downloaded when I uninstalled the beta version (I hovered over the icon to be sure).

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    5 years ago

    Hi there prquinn, thanks for reaching out to us. Let's see what we can find. 

    As a first step, could you check if there's a proxy, VPN, firewall, security app, or even ISP/router hindering traffic to these following Dropbox domains?

    Have you also tried rebooting your computer? Maybe that will do the trick. 

    Let me know how it goes!

    • prquinn's avatar
      prquinn
      Helpful | Level 6
      5 years ago

      Nothing seems to be blocking traffic, and yes, I've rebooted several times.

      • Lusil's avatar
        Lusil
        Icon for Dropbox Staff rankDropbox Staff
        5 years ago

        Thanks for checking that out for me, prquinn.

        Could you also send me a screenshot (without any personal info) of what you see when you hover over the Dropbox icon that's next to your computer's clock?

        Let me know what you find!

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