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prquinn's avatar
prquinn
Helpful | Level 6
5 years ago

I'm having trouble with Explorer being slow

Dropbox files are opening VERY slowly in windows explorer (ie takes about 2 minutes to open a file). The beta version 90.3.292 had installed several days ago so in case that was the issue, I turned o...
Desktop
Sync
Windows
  • prquinn's avatar
    prquinn
    5 years ago

    The issue is resolved. I did a system restore to a date before the beta version (90.3.292) installed, so I'm all set. Just an fyi, the version (89.4.278) after the restore is the same as I downloaded when I uninstalled the beta version (I hovered over the icon to be sure).

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
5 years ago

Hi there prquinn, thanks for reaching out to us. Let's see what we can find. 

As a first step, could you check if there's a proxy, VPN, firewall, security app, or even ISP/router hindering traffic to these following Dropbox domains?

Have you also tried rebooting your computer? Maybe that will do the trick. 

Let me know how it goes!

  • prquinn's avatar
    prquinn
    Helpful | Level 6
    5 years ago

    Nothing seems to be blocking traffic, and yes, I've rebooted several times.

    • Lusil's avatar
      Lusil
      Icon for Dropbox Staff rankDropbox Staff
      5 years ago

      Thanks for checking that out for me, prquinn.

      Could you also send me a screenshot (without any personal info) of what you see when you hover over the Dropbox icon that's next to your computer's clock?

      Let me know what you find!

      • prquinn's avatar
        prquinn
        Helpful | Level 6
        5 years ago

        The issue is resolved. I did a system restore to a date before the beta version (90.3.292) installed, so I'm all set. Just an fyi, the version (89.4.278) after the restore is the same as I downloaded when I uninstalled the beta version (I hovered over the icon to be sure).

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