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Forum Discussion

prquinn's avatar
prquinn
Helpful | Level 6
5 years ago

I'm having trouble with Explorer being slow

Dropbox files are opening VERY slowly in windows explorer (ie takes about 2 minutes to open a file). The beta version 90.3.292 had installed several days ago so in case that was the issue, I turned o...
Desktop
Sync
Windows
  • prquinn's avatar
    prquinn
    5 years ago

    The issue is resolved. I did a system restore to a date before the beta version (90.3.292) installed, so I'm all set. Just an fyi, the version (89.4.278) after the restore is the same as I downloaded when I uninstalled the beta version (I hovered over the icon to be sure).

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff

Hi there prquinn, thanks for reaching out to us. Let's see what we can find. 

As a first step, could you check if there's a proxy, VPN, firewall, security app, or even ISP/router hindering traffic to these following Dropbox domains?

Have you also tried rebooting your computer? Maybe that will do the trick. 

Let me know how it goes!

prquinn's avatar
prquinn
Helpful | Level 6
5 years ago

Nothing seems to be blocking traffic, and yes, I've rebooted several times.

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    5 years ago

    Thanks for checking that out for me, prquinn.

    Could you also send me a screenshot (without any personal info) of what you see when you hover over the Dropbox icon that's next to your computer's clock?

    Let me know what you find!

    • prquinn's avatar
      prquinn
      Helpful | Level 6
      5 years ago

      The issue is resolved. I did a system restore to a date before the beta version (90.3.292) installed, so I'm all set. Just an fyi, the version (89.4.278) after the restore is the same as I downloaded when I uninstalled the beta version (I hovered over the icon to be sure).

      • Lusil's avatar
        Lusil
        Icon for Dropbox Staff rankDropbox Staff
        5 years ago

        That's great to hear, prquinn! I'm glad that you were able to resolve this in the end. 

        If anything else pops up in the future, you know where to find us. 

        In the meantime, have a lovely day ahead!

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