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Forum Discussion
I update a file using my laptop but the file in the mobile app isn't updated
I am having more problems with Dropbox and after this week of having issues with the app on my windows 10 laptop, I am about fed up with dropbox to the point where I am ready to think about a different cloud service.
I compose a word document on my laptop and save it to dropbox. I go to my tablet, access the document and it looks fine. I make changes to the document on my laptop, save it again to dropbox, same file name, same location. I pull up the document on my tablet from the dropbox app, and its the previous version. This has been an ongoing issue with dropbox. The same document looks different on my laptop than it does on my tablet. For some reason, the dropbox app on my tablet hasnt received the updated document that I saved to dropbox (same account) on my laptop.
In the past, I would not be able to see the document in dropbox on my tablet until I opened dropbox on my laptop.
very aggravated
UPDATE: I went directly to the Dropbox website and looked at the file. It was the old file!! I uploaded the document there and *now* I can see the updated file on my tablet in Dropbox... more problems with the @#$% Dropbox app... I cannot see any way on the app on my laptop to synchronize files across multiple devices with the same Dropbox account. Why have the app if I have to upload directly to the website instead of saving a file to the app and the file being updated??
- Hannah
Dropbox Staff
Hey rfilkin, thanks for reaching out to the Dropbox Community and sorry to see you're having issues.
If you're updating a file through the Dropbox folder on your computer and the updates are not showing up either on the mobile app or on the website, it sounds like the Dropbox app on your computer is not syncing the changes.
What's the sync status and version of the app, when you hover your mouse over the Dropbox icon in your system tray?
Let me know and we'll go from there.
When I put my mouse over the icon, I get nothing that shows sync status
