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Forum Discussion
I update a file using my laptop but the file in the mobile app isn't updated
I am having more problems with Dropbox and after this week of having issues with the app on my windows 10 laptop, I am about fed up with dropbox to the point where I am ready to think about a differe...
UPDATE: I went directly to the Dropbox website and looked at the file. It was the old file!! I uploaded the document there and *now* I can see the updated file on my tablet in Dropbox... more problems with the @#$% Dropbox app... I cannot see any way on the app on my laptop to synchronize files across multiple devices with the same Dropbox account. Why have the app if I have to upload directly to the website instead of saving a file to the app and the file being updated??
Hannah
Dropbox Staff
Dropbox StaffHey rfilkin, thanks for reaching out to the Dropbox Community and sorry to see you're having issues.
If you're updating a file through the Dropbox folder on your computer and the updates are not showing up either on the mobile app or on the website, it sounds like the Dropbox app on your computer is not syncing the changes.
What's the sync status and version of the app, when you hover your mouse over the Dropbox icon in your system tray?
Let me know and we'll go from there.
When I put my mouse over the icon, I get nothing that shows sync status
- Jay
Hi rfilkin, my colleague would be referring to the Dropbox icon near the clock.
You can click that icon to see the full message on the bottom left, which would help us further.
I have tried all of that... my response to the problems I have been facing are posted under the topic about dropbox not opening when you click on the icon
