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Kalak's avatar
Kalak
Helpful | Level 5
5 months ago

I plugged an external drive to my computer, but it's backing up 0% to Dropbox

I've recently signed up with Dropbox Backup and added my external hard drive.

I enabled backup for this drive, and selected 'Backup Now' rather than waiting for it to schedule a backup at 9am tomorrow morning.

Since doing so the drive remains at 90-100% usage, but not a single file has been uploaded in over 4 hours. It shows 0 bytes transferred in the Dropbox app.

 

How do I get it to do it's job and actually start the backup?

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff

    Hi Kalak, and thanks for posting on our Community. 

     

    Did you unplug and plug the external drive again and still nothing? 

     

    Can you send me two screenshots of what you see here and here

     

    Keep me in the loop.

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff

        Thanks for clarifying that for me Kalak 

         

        If you navigate to the sync issues tab from the desktop app's icon, do you see anything listed there? 

         

        If not, please let me know and I'll reach out via email to have a  further look internally. 

    • Kalak's avatar
      Kalak
      Helpful | Level 5

      @Nancy - Screenshots above. This is what happens as soon as I open the Dropbox app, and it stays like this even though it's not uploading/backing up a single byte of data.

       

       

       

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff

        Hey Kalak - thanks for the screenshots and the additional information.

         

        Can you please also clarify the size of the external drive and how much data you've stored there? 

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