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Forum Discussion

Kalak's avatar
Kalak
Helpful | Level 5
6 months ago

I plugged an external drive to my computer, but it's backing up 0% to Dropbox

I've recently signed up with Dropbox Backup and added my external hard drive. I enabled backup for this drive, and selected 'Backup Now' rather than waiting for it to schedule a backup at 9am tomor...
Computer Backup
Desktop
Dropbox Backup
Sync
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Hi Kalak, and thanks for posting on our Community. 

 

Did you unplug and plug the external drive again and still nothing? 

 

Can you send me two screenshots of what you see here and here? 

 

Keep me in the loop.

Kalak's avatar
Kalak
Helpful | Level 5
6 months ago

@Nancy - Screenshots above. This is what happens as soon as I open the Dropbox app, and it stays like this even though it's not uploading/backing up a single byte of data.

 

 

 

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    6 months ago

    Hey Kalak - thanks for the screenshots and the additional information.

     

    Can you please also clarify the size of the external drive and how much data you've stored there? 

    • Kalak's avatar
      Kalak
      Helpful | Level 5
      6 months ago

      @Walter-  It's a 10TB Seagate drive and there is 8.34TB of data on the drive.

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