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Forum Discussion

Kalak's avatar
Kalak
Helpful | Level 5
6 months ago

I plugged an external drive to my computer, but it's backing up 0% to Dropbox

I've recently signed up with Dropbox Backup and added my external hard drive. I enabled backup for this drive, and selected 'Backup Now' rather than waiting for it to schedule a backup at 9am tomor...
Computer Backup
Desktop
Dropbox Backup
Sync
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Hi Kalak, and thanks for posting on our Community. 

 

Did you unplug and plug the external drive again and still nothing? 

 

Can you send me two screenshots of what you see here and here? 

 

Keep me in the loop.

Kalak's avatar
Kalak
Helpful | Level 5
6 months ago

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    6 months ago

    Thanks for clarifying that for me Kalak 

     

    If you navigate to the sync issues tab from the desktop app's icon, do you see anything listed there? 

     

    If not, please let me know and I'll reach out via email to have a  further look internally. 

    • Kalak's avatar
      Kalak
      Helpful | Level 5
      6 months ago

      Thanks for getting back to me Walter 

       

      It shows no issues.

       

       

      EDIT: My app version is 201.4.5552

       

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        6 months ago

        Thanks for the additional screenshot and clarifying the app's version too Kalak 

         

        I've just sent you an email to investigate, so please have a look at your inbox and we'll take it from there.

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