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Kalak's avatar
Kalak
Helpful | Level 5
5 months ago

I plugged an external drive to my computer, but it's backing up 0% to Dropbox

I've recently signed up with Dropbox Backup and added my external hard drive. I enabled backup for this drive, and selected 'Backup Now' rather than waiting for it to schedule a backup at 9am tomor...
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Kalak's avatar
Kalak
Helpful | Level 5

@Nancy - Screenshots above. This is what happens as soon as I open the Dropbox app, and it stays like this even though it's not uploading/backing up a single byte of data.

 

 

 

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
5 months ago

Hey Kalak - thanks for the screenshots and the additional information.

 

Can you please also clarify the size of the external drive and how much data you've stored there? 

  • Kalak's avatar
    Kalak
    Helpful | Level 5
    5 months ago

    @Walter-  It's a 10TB Seagate drive and there is 8.34TB of data on the drive.

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