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Forum Discussion

lbh301's avatar
lbh301
Explorer | Level 3
2 years ago

I goofed.... how to move Mac Desktop, Downloads and Documents back to my computer

Please advise if I should post this elsewhere. I think this is my first Dropbox post.   I'm on my wife's computer trying to provide tech support. The expression is true for me: I know only enough...
Computer Backup
Delete
Dropbox Backup
Dropbox Basic
Sync
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi lbh301, thanks for bringing this to our attention.

 

As it sounds like the computer backup feature was enabled, are you able to disable it by following these steps?

 

Keep me updated with any progress!

  • lbh301's avatar
    lbh301
    Explorer | Level 3
    2 years ago

    Nope. When I get to the point of Manage Backups I get the attached dialog box.

     

    I suspect I'm missing something very basic about Dropbox.

     

    Thanks.

     

     

     

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi lbh301, when you visit your Backup page, do you also see the feature being disabled there too? 

       

      Could you also send me a few more screenshots of what you see on the device, as you described it in your initial post? 

      • lbh301's avatar
        lbh301
        Explorer | Level 3
        2 years ago

        Thanks for offer Megan.

         

        We just got in contact with Dropbox Advanced Support Team.

         

        Please hold on to see if they solve this. I don't want to waste your time..... and selfishly mine too.

         

        If not solved, I'll be back to take you up on your offer to assist. I much appreciate.

         

        Thank you

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