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All flies are gone?
Hey, I've been on DB for 13 years and i just had a bunch of old photos mainly and sometimes used it for practical stuff, but now coming back after long time i see DB has been updated alot and all my stuff is gone. I cant see any files only a RITE folder is visible. Did DB delete all my stuff????? Thnaks
File got reverted to a version from months ago
Hi there! I've been using Dropbox for over 10 years. One file I frequently use is part of my private finances. When I tried to access the file today, it seems to have reverted to a version from Oct 2024?? I access this file from my private Dropbox account on a desktop & laptop. I've only accessed the file through Dropbox, Windows Explorer, and an app called Obsidian. All I do with the file is open it and add data to it; I've never moved, copied, or deleted the file. The file is set be be available offline as well as online in Dropbox. I tried looking through my whole local Dropbox directory on both my laptop & desktop for a file with the same name, maybe it got moved, no luck. I also searched for it in the Dropbox cloud, no luck either. I tried to look at the 30-day file history in Dropbox; it said it only got changed today while I know I open it and save to it multiple times a month. I took a look at the dropbox.com/events page; on days where I know I changed the file, there are no events for that file at all. It's like Dropbox thinks the file got created only today. Please help! This file is very important to me.
Delete backup on PC that I do not have access using my phone and browser.
I am running out of storage. But I do not have files on dropbox. But when I go to the backups page I saw a device which I think have linked to PC that I don't have access anymore. I cannot delete it. I tried to delete a file of that device then there pop up "delete [folder] from your [device] backup". I don't click backup settings because I don't have access to that PC. So instead I click "I don't have access" and it go me to settings/security and unlink the PC. But after unlinking I still can't delete the device or any of it's file from backup page of my browser. Can anyone help me to solve this issue.
Account giving me two responses when logging in
When I logged in to my account earlier on the app it worked and later i logged off and tried to log in again and it said 401 unauthorized account was disabled, but when I tried to login to my account on safari it said my account is marked inactive so was my disabled because it was inactive I am panicking right now I didn’t break any guidelines
There's a .canary file causing syncing issues on my Dropbox app.
Hey all! My local backup software failed out yesterday - it reported that there was a file in use in Dropbox. I poked around and found that ".canary" in my Dropbox cache was marked with the syncing icon (round blue arrows). There was also a file "canary.enabled", but that one seemed to be static. When I delete the ".canary" file, it simply reappears. This file doesn't show up on my online account (natch). I can see it on my two linked computers, my desktop (Win 11) and laptop (Win 10). Both are running app version 214.3.5104. I have a basic (free) account. Anyone know what's going on with this canary file? Why can't I delete it? Where did it come from? I'd like to clear it so my local backup will run, but I'm also concerned that this might indicate a security issue, as I have no idea where this file came from. Thanks for anything you can offer!
How to delete my Dropbox Backup files
Hello, I saw that my file box is almost full - Personal Dropbox spaceUsing 22.4 GB of 22.75 GB Regular files (107.9 MB) Backup (21.8 GB) Replay (0 bytes) Shared files (443.9 MB) Unused space (388 MB) I am suprised that I have Backup 21,8gb I do not see anywhere what files are those and how to delete them, because I do not use any backups on dropbox. Can anyone please tell how to delete them, because I do not know even where they are stores and there are no folders with name Backup.
File deletions occasionally fail in Dropbox
Observed when processing files with a Python script of my own, but likely to be a nuisance to developers of any software, that allows you to store files in arbitrary locations. A common pattern when modifying files is to first write them to a temporary file in the same directory (ensuring that it is on the same physical drive) and then replacing the original file with the modified file. This pattern gives safety against data corruption, if the program fails while creating the new version of the file. In Python, that translates in the simplest case to: tempfile = file.with_suffix(file.suffix + ".tmp") tempfile.write_text("hello world") tempfile.replace(file) On Windows, I find that this pattern frequently fails with an error like PermissionError: [WinError 32] The process cannot access the file because it is being used by another process: 'E:\\Dropbox\\tmp\\test.txt' but only for files in Dropbox. This means that any script I write must allow for retrying the .replace() step. To give a more complete, read-to use, example I provide the subsequent script, which repeatedly performs the pattern both in %TEMP% and in E:\Dropbox\tmp. On my System, Dropbox is on E:\Dropbox, so that part has to be adjusted for anyone trying the script. For me, the script rarely manages more than 8 repetitions. import os from pathlib import Path TEMPFILE_DIR = Path(os.getenv("TEMP")) DROPBOX_ROOT = Path("E:/Dropbox") # Adjust for you system, usually C:/Users/Username/Dropbox" def main(): tempdirfile = TEMPFILE_DIR / "tmp.txt" dropboxfile = Path("E:/Dropbox/tmp/test.txt") i = 0 while True: i += 1 print(i) for file in (tempdirfile, dropboxfile): # file.unlink() # would solve in most cases, but still fails every few hundred attempts # # also defeats the purpose of using the pattern in the first place tempdirfile.parent.mkdir(parents=True, exist_ok=True) tempfile = file.with_suffix(".txt.tmp") tempfile.write_text(TEXT) print("In {}: {} -> {}".format(file.parent, file.name, tempfile.name)) tempfile.replace(file) TEXT = """ Lorem ipsum dolor sit amet, consectetur adipiscing elit. Mauris justo purus, pharetra quis ornare in, tincidunt et odio. Sed pulvinar lorem vel justo vestibulum aliquet. Nunc et nisi dui. Cras tempus lacus ac quam imperdiet mattis. Maecenas tristique dui vel orci condimentum volutpat. Quisque ut mauris metus. Fusce libero metus, luctus eget sagittis a, venenatis et ex. Aenean purus tellus, feugiat et libero vel, congue elementum tellus. Cras at interdum nulla. Ut ut nunc id nibh lacinia dapibus quis id turpis. Pellentesque habitant morbi tristique senectus et netus et malesuada fames ac turpis egestas. Vestibulum eu iaculis sapien. Fusce lobortis massa at molestie posuere. """ if __name__ == "__main__": main()My files are being deleted constantly when saved in the Dropbox folder on Mac OS
There is something wrong with my Dropbox. I've had it installed on my Mac for years and over the past several months files are being deleted shortly after I create them or drag them into the dropbox folder on my desktop. Yesterday I saved several .docx files to a folder instead my dropbox through the desktop finder window to see them almost immediately disappear. In the online interface I could restore them through the "deleted files" window but then they would disappear again. On the events page it says that I was deleting them and restoring them multiple times. I'm running Sequoia 15.3.2 on an M1 Max Mac Studio. The Dropbox folder is and always has been located on an external drive that is always plugged into the machine. What's going on?
Missing files from my account but I didn't delete them
Hello I have Dropbox Basic I had two dropbox folders where I saved short videos from the same dropbox account every month (15th day aprox.) one short video captured from outside security camera to dropbox. Now these files are gone and I have not deleted them myself...🤔 There is nothing in deleted files folder either. This malfunction may have occurred more than 30 days, happened maybe ~2+ months ago because I have the february 2025 file saved. Can I get these files back, there where many years snapshots (~5 Years * 12 snapshots)?
