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New member | Level 1

5 months ago

There's a .canary file causing syncing issues on my Dropbox app.

Hey all! My local backup software failed out yesterday - it reported that there was a file in use in Dropbox. I poked around and found that ".canary" in my Dropbox cache was marked with the syncing icon (round blue arrows). There was also a file "canary.enabled", but that one seemed to be static.

When I delete the ".canary" file, it simply reappears. This file doesn't show up on my online account (natch).

I can see it on my two linked computers, my desktop (Win 11) and laptop (Win 10). Both are running app version 214.3.5104. I have a basic (free) account.

Anyone know what's going on with this canary file? Why can't I delete it? Where did it come from? I'd like to clear it so my local backup will run, but I'm also concerned that this might indicate a security issue, as I have no idea where this file came from.

Thanks for anything you can offer!

Delete

desktop

sync

35 Replies

Mark
Super User II
5 months ago
That isnt a Dropbox file, it sounds like you are using a work device? And if so that file is part of the security software/settings of the employer to help detect unauthorised access and use.

Have a look at https://help.eset.com/glossary/en-US/canary_file.html
- joshbreindel
  New member | Level 1
  5 months ago
  Thanks for the reply! I was afraid this wasn't a Dropbox file...
  Interstingly, I have the app on three computers - the two personal ones I mentioned above and on my work computer. I checked my work computer today, and that ".canary" file ISN'T on my work computer and IS on my two homes ones!
  Any additional ideas greatly appreciated!
WokeSucks
New member | Level 1
3 months ago
Same problem here.
Started after the recent dropbox-update...
When deleted files are replaced automatically...
I cannot trace the origin of the file, but there are mentionings:
C:\Program Files (x86)\Dropbox\Client\217.3.4297\driver_amd64
Annoying that the sync is planned, but keeps waiting/pending for days now...
- Walter
  Dropbox Staff
  3 months ago
  Hey WokeSucks - sorry to hear about this. Can you send us a screenshot of how it looks on your end so that we can have a visual too?
  
  Also, what is your computer's exact OS version and the version and status of the Dropbox desktop app as shown in your system tray?
  - WokeSucks
    New member | Level 1
    3 months ago
    Hi Walter,
    I cannot send an attacment, so See below for the screenshots please.
WokeSucks
New member | Level 1
3 months ago
Hello Walter,
Thanks for your reply.
I cannot add a pdf-file.
Hope that 2 printscreens make it OK
WokeSucks
New member | Level 1
3 months ago
There was an eeror in the connection and my first reply seemed to be deleted.
I made a second try and only afterwards it appeared that the first one was saved..
- Walter
  Dropbox Staff
  3 months ago
  Thanks for the screenshots WokeSucks - much appreciated.
  
  It seems that you're running a beta version of the Dropbox desktop app. Can you check if you get the same results on the latest, stable version from this page as well?
  
  Just make sure to toggle off the 'early releases' from your account's settings first.
  - WokeSucks
    New member | Level 1
    3 months ago
    Hi Walter
    After the installation of the stable version (Standard installer) in systemtray the same features appear: Dropbox 217.3.4297
    2nd trie: I dowloaded the Dropbox 216.4.4420 Offline Installer.x64.exe
    Features in systemtray: Dropbox 216.4.4420
    Unfortunately both installations end with the the same problem...
    Should I uninstall Dropbox first and thén trie the stable version?
DerryK
Explorer | Level 3
11 days ago
I'll figure that out, and let you know in the morning whether it worked. Thanks.
- Rich
  Super User II
  11 days ago
  Jay wrote:
  are you able to ignore that file in your backup software?
  
  Ultimately you should be ignoring the entire .dropbox.cache folder. There's no reason to back it up at all.
DerryK
Explorer | Level 3
10 days ago
Yes, I think I have set up the backup to ignore that folder. I will tell you in the morning if it solved the problem.
DerryK
Explorer | Level 3
10 days ago
My backup did not ignore the cache folder. I'll change the configuration and try again tonight.
DerryK
Explorer | Level 3
10 days ago
Success -- the Dropbox cache folder was skipped, and no warning was generated. Thanks for the help.

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Hey all! My local backup software failed out yesterday - it reported that there was a file in use in Dropbox. I poked around and found that \".canary\" in my Dropbox cache was marked with the syncing icon (round blue arrows). There was also a file \"canary.enabled\", but that one seemed to be static.

When I delete the \".canary\" file, it simply reappears. This file doesn't show up on my online account (natch).

I can see it on my two linked computers, my desktop (Win 11) and laptop (Win 10). Both are running app version 214.3.5104. I have a basic (free) account.

Thanks for anything you can offer!

","body@stringLength":"939","rawBody":"

When I delete the \".canary\" file, it simply reappears. This file doesn't show up on my online account (natch).

I can see it on my two linked computers, my desktop (Win 11) and laptop (Win 10). Both are running app version 214.3.5104. I have a basic (free) account.

Thanks for anything you can offer!

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My local backup software failed out yesterday - it reported that there was a file in use in Dropbox. 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There's a .canary file causing syncing issues on my Dropbox app.","moderationData":{"__ref":"ModerationData:moderation_data:812460"},"body":"

That isnt a Dropbox file, it sounds like you are using a work device? And if so that file is part of the security software/settings of the employer to help detect unauthorised access and use.

Have a look at https://help.eset.com/glossary/en-US/canary_file.html

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Thanks for the reply! I was afraid this wasn't a Dropbox file...

Interstingly, I have the app on three computers - the two personal ones I mentioned above and on my work computer. I checked my work computer today, and that \".canary\" file ISN'T on my work computer and IS on my two homes ones!

Any additional ideas greatly appreciated!

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Same problem here.
Started after the recent dropbox-update...
When deleted files are replaced automatically...
I cannot trace the origin of the file, but there are mentionings:
C:\\Program Files (x86)\\Dropbox\\Client\\217.3.4297\\driver_amd64
Annoying that the sync is planned, but keeps waiting/pending for days now...

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Hey WokeSucks - sorry to hear about this. Can you send us a screenshot of how it looks on your end so that we can have a visual too?

Also, what is your computer's exact OS version and the version and status of the Dropbox desktop app as shown in your system tray?

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Hi Walter,

I cannot send an attacment, so See below for the screenshots please.

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Hello Walter,
Thanks for your reply.
I cannot add a pdf-file.
Hope that 2 printscreens make it OK

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There was an eeror in the connection and my first reply seemed to be deleted.
I made a second try and only afterwards it appeared that the first one was saved..

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Thanks for the screenshots WokeSucks - much appreciated.

It seems that you're running a beta version of the Dropbox desktop app. Can you check if you get the same results on the latest, stable version from this page as well?

Just make sure to toggle off the 'early releases' from your account's settings first.

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Hi Walter
After the installation of the stable version (Standard installer) in systemtray the same features appear: Dropbox 217.3.4297
2nd trie: I dowloaded the Dropbox 216.4.4420 Offline Installer.x64.exe
Features in systemtray: Dropbox 216.4.4420
Unfortunately both installations end with the the same problem...
Should I uninstall Dropbox first and thén trie the stable version?

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I'll figure that out, and let you know in the morning whether it worked. Thanks.

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Jay wrote:\n
are you able to ignore that file in your backup software?
\n

Ultimately you should be ignoring the entire .dropbox.cache folder. There's no reason to back it up at all.

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Yes, I think I have set up the backup to ignore that folder. I will tell you in the morning if it solved the problem.

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My backup did not ignore the cache folder. I'll change the configuration and try again tonight.

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Success -- the Dropbox cache folder was skipped, and no warning was generated. Thanks for the help.

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