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Tash74's avatar
Tash74
New member | Level 2
3 months ago

I can't verify my email address to share a folder

I have used Dropbox previously with no issues at another company.  I have bought the basic plan and advised by dropbox support.  When I go to share the folder, its says I need to verify my email first.  I click on the verify link and it takes me back to the folder but I still can't share the folder!  Please help!

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  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    3 months ago

    Hey Tash74 - sorry to hear you're having issues with this.

     

    Did you take a look at your email's inbox for the verification email?

     

    If you did and can't find it, you can also search your email's spam/junk folder as well.

     

    Let us know of any updates!

  • NKMGH's avatar
    NKMGH
    New member | Level 1
    31 days ago

    I am having the same problem. Did you ever get this sorted out?

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      31 days ago

      Hey NKMGH, thanks for posting here!

      Have you also tried adding no-reply@dropbox.com to your email contacts and then try to verify your email address again?

      Let me know how it goes.

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