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Forum Discussion

Pete417's avatar
Pete417
New member | Level 2
2 years ago

Not receiving verification email, how can I verify my account?

I have not been able to receive verification email or password reset email. I've added no-reply@dropbox.com to my google contacts account. I've checked my spam folder.  I've verified my address...
Account Access
emails
Passwords
Security
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hey ban1, thanks for posting on our Community!

 

Can you also try adding no-reply@dropbox.com to your email contacts and then try to verify your email address again? 

 

Let me know how it goes.

ban1's avatar
ban1
New member | Level 2
2 years ago

I did that. But I can't get any email still.

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi ban1, can we send you an email, in order for us to have a closer look into this? 

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi ban1, I just sent you an email, in order for us to have a closer look into this. Reply back to me, and we'll take it from there.

         

        Thanks!

    • ban2's avatar
      ban2
      New member | Level 2
      2 years ago

      Did you get my email address?

    • ban2's avatar
      ban2
      New member | Level 2
      2 years ago

      Did you get my email address (ban1)?

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