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Forum Discussion

Lentinim's avatar
Lentinim
Explorer | Level 4
2 months ago

I can't sync files after upgrading to Sequoia, why?

Ever since the Sequoia Upgrade my Dropbox has not been syncing across my 3 devices. I have followed all of the troubleshooting suggestions without any luck. I just uninstalled and reinstalled as my l...
Desktop
Mac
Sync
  • Jay's avatar
    Jay
    2 months ago

    Thanks for the info, please let me know if you experience any further issues with the syncing.

Lentinim's avatar
Lentinim
Explorer | Level 4

My Firewall was actually turned off. I turned on and added Dropbox. So far no changes in syncing.

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 months ago

Hi Lentinim , thanks for bringing this to our attention.

 

What version of Sequoia and the Dropbox desktop application are you currently running on your machine?

  • Lentinim's avatar
    Lentinim
    Explorer | Level 4
    2 months ago

    Sequoia 15.0.1. I have Dropbox basic. Not sure which version. 

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      2 months ago

      You can see the version of the Dropbox desktop application using these steps.

       

      Could you also click the Dropbox icon in the menu bar and see the status of the app on the bottom left?

      • Lentinim's avatar
        Lentinim
        Explorer | Level 4
        2 months ago

        Jay, There is no preferences when I click on the avatar. There is a preferences under settings but no "about dropbox" there. Also, I do not have a dropbox icon in the menu bar.

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