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Forum Discussion

Mhmd Hakam's avatar
Mhmd Hakam
Explorer | Level 3
7 months ago

I can't activate Dropbox Backup on my new Mac

Hi Team, i have a company Dropbox account, on my old laptop i did put automatic backup for my desktop, so bascially everything i put on my desktop backs up directly which was very convenient, now i...
Desktop
Dropbox Backup
Mac
Sync
  • Nancy's avatar
    Nancy
    7 months ago

    Hi again Mhmd Hakam, and sorry for any delays. I see you mentioned in the beginning that you’re part of a Business team. 

     

    Can you check with your team admin (in case you’re not one yourself), if they’ve disabled the Dropbox Backup feature for the whole team? Here’s how they can double check this on their end.

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
7 months ago

Hi Mhmd Hakam, thanks for bringing this to our attention.

 

Could you confirm the exact version of the OS and the Dropbox desktop application that you're running on your machine?

 

This will help me to assist further!

  • Mhmd Hakam's avatar
    Mhmd Hakam
    Explorer | Level 3
    7 months ago

    hi Jay 

     

    thanks for the prompt reply, 

     

    The IOS version is "Mac Sonoma 14.4.1"

    Dropbox version is "198.3.7448"

     

    Thanks,

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      7 months ago

      Could you try fully rebooting your Mac to see if this helps?

       

      If you try accessing this page and then Manage backups, are you able to add the Mac for the backup?

      • Mhmd Hakam's avatar
        Mhmd Hakam
        Explorer | Level 3
        7 months ago

        no it is still the same, i did reboot the mac, i uninstalled Dropbox and downloaded again but still im not getting the option to automatically backup my desktop. any reasons why? what should i do? one more thing the status of the old mac on this page is showing "unlinked" 

         

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