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Forum Discussion
Nik10
7 months agoHelpful | Level 5
I can't access the backup files from my Windows device
For some reason there is no access to the backup files from my computer, please look at the screenshots. Thank you
- 7 months ago
Nik10 wrote:
For some reason there is no access to the backup files from my computer ...
You can manage your backups from the Backups page. See also, the following help article:
Megan
Dropbox Staff
Hey Nik10, I hope you're doing well!
The message above isn't entirely clear, so I just wanted to check if you wish to delete your bank info from the account.
Is that the case? If not, feel free to elaborate a bit more.
Thank you!
Nik10
7 months agoHelpful | Level 5
Hello!
Yes, I wanted to delete my bank card.
Thank you
- Hannah7 months agoDropbox Staff
Hey Nik10, which plan are you currently on? Is it a paid one of a Dropbox Basic free account?
You can see that here.
- Nik107 months agoHelpful | Level 5
Paid version. But now it is necessary to suspend payment and in this regard I asked about deleting the bank card.
- Nancy7 months agoDropbox Staff
Hey Nik10, by suspend payment, do you mean that you wish to cancel your Dropbox subscription? If yes, then your payment method will be automatically removed from the system once your Dropbox account has been downgraded to a free Basic one.
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