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Forum Discussion
How to get rid of the red circle on the dropbox icon in my menu bar? Mac desktop app.
Whenever someone comments on a shared file in dropbox, I get a red circle on the dropbox icon in the menu bar. This interrupts my workflow and I have to get rid of this feature if I want to get any w...
Megan
Dropbox Staff
Dropbox StaffHey Itint, happy Thursday!
Have you made sure that your notifications are all caught up when clicking on the Dropbox icon?
Also, what is your app's syncing status?
Let me know!
Have you made sure that your notifications are all caught up when clicking on the Dropbox icon?
Also, what is your app's syncing status?
Let me know!
Just an update for anyone else with this issue:
I emailed back and forth with Dropbox about this issue in 2020, sent them a couple of screenshots after they requested them, got the latest version of Dropbox, reinstalled it again after request and what not, and after countless emails, I finally got a reply that said:
"After further investigation, it appears that turning off comments is only available to business customers. Since you are on a basic account, this option would not be available."
Anyway, I switched to Google Drive whenever I need to share files that other people comment on. I don't recommend trying to get the bug fixed, I wasted quite some time on that already. If the email support doesn't know the difference between "turning off comments" and "turning off notifications", I think there's no hope.
I wonder whether business users are indeed able to turn off notifications, including the red circle. At least it's not an advertised feature.
Since 2020? This is not acceptable. Having that red bubble with a "1" there for several months leads me to keep constantly looking there. I will try to switch to Google Drive. Thanks
You are indeed correct, after reading more than 20 threads about this issue, where Dropbox customer service team only requested the users to restart/reinstall/reboot the application/machine, which is such a common operations that a professional support should already prepare a manual to target any issues, I found that none of these "tricks" solved the issue.
- Walter
Hi there peekaboo82628, are you still having issues with this?
If so, could you send us a screenshot of the app's status and version as shown in your menu bar?
Thanks!
Hi Walter,
sure, I attached a screenshot in this reply. Please note that I have reboot the laptop, reinstalled Dropbox and relink my account multiple times, which don't help.
Kind regards,
