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hershel's avatar
hershel
New member | Level 1
2 months ago

How to fix "Couldn't sync files" on Mac

I have a new folder and one file in the folder, and Dropbox complains "Couldn't sync files." I clicked on the "Fix" option, but I don't see how to fix the problem. The Sync issues page says "Give Dropbox permission to access it."

The folder has mode 755, and the file has mode 644. They are owned by my user and group.

I am running macOS 14.6.1. Dropbox has Full Disk Access and Accessibility. The problem persists after rebooting.

How can I get fix this problem? Thanks.

sync
  • Walter's avatar
    Walter
    2 months ago

    Hey there hershel - sorry to hear about this.

    Can you please send us a screenshot of the app's exact status and version as shown in your menu bar?

    Did you install the app with admin privileges in the first place?

    Let us know more and we'll take it from there.  

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    Hey there hershel - sorry to hear about this.

    Can you please send us a screenshot of the app's exact status and version as shown in your menu bar?

    Did you install the app with admin privileges in the first place?

    Let us know more and we'll take it from there.  

  • hershel's avatar
    hershel
    New member | Level 1
    2 months ago

    Thanks, Walter !

    I just looked, and the problem has gone away! Perhaps setting Full Disk Access and rebooting did solve the problem, but it just took a while to take effect. Anyhow, I'm all set now. Thanks again.

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      2 months ago

      Glad to hear you're back up and running hershel 

      See you around the Community and take care! 

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