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Forum Discussion

hershel's avatar
hershel
New member | Level 1
2 months ago

How to fix "Couldn't sync files" on Mac

I have a new folder and one file in the folder, and Dropbox complains "Couldn't sync files." I clicked on the "Fix" option, but I don't see how to fix the problem. The Sync issues page says "Give Dro...
sync
  • Walter's avatar
    Walter
    2 months ago

    Hey there hershel - sorry to hear about this.

    Can you please send us a screenshot of the app's exact status and version as shown in your menu bar?

    Did you install the app with admin privileges in the first place?

    Let us know more and we'll take it from there.  

hershel's avatar
hershel
New member | Level 1

Thanks, Walter !

I just looked, and the problem has gone away! Perhaps setting Full Disk Access and rebooting did solve the problem, but it just took a while to take effect. Anyhow, I'm all set now. Thanks again.

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 months ago

Glad to hear you're back up and running hershel 

See you around the Community and take care! 

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