You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

hershel's avatar
hershel
New member | Level 1
13 days ago

How to fix "Couldn't sync files" on Mac

I have a new folder and one file in the folder, and Dropbox complains "Couldn't sync files." I clicked on the "Fix" option, but I don't see how to fix the problem. The Sync issues page says "Give Dro...
Sync
  • Walter's avatar
    Walter
    13 days ago

    Hey there hershel - sorry to hear about this.

    Can you please send us a screenshot of the app's exact status and version as shown in your menu bar?

    Did you install the app with admin privileges in the first place?

    Let us know more and we'll take it from there.  

hershel's avatar
hershel
New member | Level 1

Thanks, Walter !

I just looked, and the problem has gone away! Perhaps setting Full Disk Access and rebooting did solve the problem, but it just took a while to take effect. Anyhow, I'm all set now. Thanks again.

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
13 days ago

Glad to hear you're back up and running hershel 

See you around the Community and take care! 

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!