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Forum Discussion

hershel's avatar
hershel
New member | Level 1
10 days ago

How to fix "Couldn't sync files" on Mac

I have a new folder and one file in the folder, and Dropbox complains "Couldn't sync files." I clicked on the "Fix" option, but I don't see how to fix the problem. The Sync issues page says "Give Dro...
Sync
  • Walter's avatar
    Walter
    10 days ago

    Hey there hershel - sorry to hear about this.

    Can you please send us a screenshot of the app's exact status and version as shown in your menu bar?

    Did you install the app with admin privileges in the first place?

    Let us know more and we'll take it from there.  

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
10 days ago

Hey there hershel - sorry to hear about this.

Can you please send us a screenshot of the app's exact status and version as shown in your menu bar?

Did you install the app with admin privileges in the first place?

Let us know more and we'll take it from there.  

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