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Forum Discussion
Padidto5
6 years agoHelpful | Level 5
How do I leave a shared Dropbox folder?
My friend invited me to share a 3gb folder she had. I accepted. Now I want to leave the folder and cant. I followed the advice from: https://www.youtube.com/watch?v=pZoTpNkvPCI
The problem is that...
- 6 years agoHey Padidto5,To remove yourself from the shared folder while you’re a member, try doing so from the website:
- Sign in to the website.
- Click Files.
- Navigate to the shared folder you want to permanently remove from your Dropbox account.
- Select the Share button that should appear next to the folder when you hover over it.
- Find your name under the list of emails.
- Click on the Can view/Can edit that’s next to your name.
- Select Remove my access.
If you’re not seeing this option or you’re still having trouble with this, let me know.
Padidto5
Helpful | Level 5
Yes and no. My real issue is that I need to delete this 3gb folder as it is eating up all my space. When I have tried to delete folders in the past a series of odd things have happened:
If I am not the folder owner (lie in this case) then dropbox will delete the folder but the space usage remains. If I try to permanently delete the folder from my trash then dropbox says I dont have permission to delete the files (out of my own trash bin!). I have about 1gb currently of trash I cant permanently delete because the folder owner is someone else.
So this time I wanted to remove myself first.
Lusil
6 years agoDropbox Staff
Hey Padidto5,
To remove yourself from the shared folder while you’re a member, try doing so from the website:
- Sign in to the website.
- Click Files.
- Navigate to the shared folder you want to permanently remove from your Dropbox account.
- Select the Share button that should appear next to the folder when you hover over it.
- Find your name under the list of emails.
- Click on the Can view/Can edit that’s next to your name.
- Select Remove my access.
If you’re not seeing this option or you’re still having trouble with this, let me know.
- dooruser5 years agoNew member | Level 2
The only options under the Share button are:
- Invite via email
- Add to Trello
There are 13 members on this folder and I'd really prefer not to contact the owner of the folder if possible. Thanks.
- hansK5 years agoNew member | Level 2
I face the same situation: see no option "Remove my access."
what to do?
- Lusil5 years agoDropbox Staff
Hey dooruser and hansK, I'd be more than happy to help!
To make sure we're on the same page, could you send me a screenshot (without any personal info) of what you see when you click on the Share button next to the shared folder you're trying to remove your access from?
Looking forward to hearing back from you!
- Doug McIff3 years agoExplorer | Level 4
I am having the same problem, Contractor sent me this huge file instead of a page. And i have not way to delete for remove myself. There is no "remove myself" option as shown.
- Rich3 years agoSuper User II
Doug McIff wrote:
Contractor sent me this huge file instead of a page. And i have not way to delete for remove myself. There is no "remove myself" option as shown.
You can remove a shared file or folder from your account from your Sharing page. Click the three dots next to a file or folder and you'll see an option to remove it.
- lindsaylindsay2 years agoExplorer | Level 4
Hi there,
I am having a similar issue. There is a folder shared with me that I want to remove from my Dropbox, but I don't see the option to remove myself.
When I select "Share" and then "Who can access" on this folder to find my email on the list, there is no option to remove myself. It only says I can edit, but there's no further option. Any help is appreciated!
- Nancy2 years agoDropbox Staff
Hi lindsaylindsay, thanks for posting here!
Just to clarify, do you wish to temporarily remove this shared folder from your Dropbox account (with the option to add it back some time in the future) or permanently?
- lindsaylindsay2 years agoExplorer | Level 4
Thanks Nancy, I want to permanently remove myself from it.
- afocusedforce5 years agoNew member | Level 2
HELP PLEASE:
I had 3 devices listed as linked to my Dropbox Business Account, I actually only had 2
- My Laptop
- My Cell phone
- My cell phone was listed again?
I was suddenly unable to connect to Dropbox via my cell phone and received this.
I am unable to connect to Dropbox because I'm not connected to the Internet and to try again later
This all the while I was in fact connected to the net and connected via high-speed internet on my router.
I have a voice recorder on my cell and had 800 recordings, suddenly when
I did re-connect they were gone and so was the file on Dropbox was empty..
Both cell phones had the exact same name but the stated last login on one of them was not me.
I removed links to both cell phones and left my laptop linked and changed passwords everywhere
I looked closer at my Dropbox setup
I had 2 large Dropbox folders, like 65GIG, I was somehow listed as the shared person. I removed myself via the Dropbox website and then all files deleted and then redownloaded themselves and appear fine, WHY?, it was scary and I felt that maybe someone was linked in the background thru my cell phone which is why my access was down for 2-days
THEN after all the adjustments and password changes I thought maybe i am ok....THEN..Sunday, June 14th @ 2pm I received a text that flashed on my cell screen on the bottom of my screen, it quoted verbatim a line from one of the missing recordings, when I clicked on it, the thing disappeared. It was not in logs, it was NO-WHERE...
Any help here is soooo appreciated.....
thanks
Bill Comeau
- Lusil5 years agoDropbox Staff
Hello afocusedforce, thanks for reaching out to us and sorry to hear about this.
In order to have a better look into the matter, I'd recommend continuing via email due to account-specific info that'll be needed.
As such, I was able to locate the ongoing investigation that you have with a member of my team and have passed your comments along to them.
I can also see that they replied to you, so when you get the chance, please check your inbox for their latest message. Thanks!
- bitstrange4 years agoExplorer | Level 4
Hi there, I'm having the same problem, and the solutions suggested here so far in this thread don't seem to be available for me. Basically, other people have shared folders with me, which I don't really need, and these folders are taking up all my Dropbox space, and I'm constantly getting e-mails asking me to upgrade. I would just like to be able to remove myself from these shared folders, but obviously I don't want to delete the files for the folder owner or anyone else who the folder might be shared with. I don't seem to have any option anywhere to allow me to leave a folder.
This is what I see when I click on the dots next to the folder name:
This is what I see when I click on the "Share" button next to the folder:
The only option available to me seems to be "Delete", but my understanding is that this would delete the folder for everybody, which I don't want.
Any suggestions would be gratefully received!
Thanks!
- Doctordns4 years agoNew member | Level 2
I too can not remove a folder shared TO me (and not by me). I have a large folder (taking up .6GB) that I can not remove from my drop box. I try to remove it and the site tells me I can't. I no longer work with the sharer of this folder and have no further use for the folder/.
If I try to delete it from my local file I get a dialog from windows that I need permission from my self to delete it, but I give eveyone full access and still no deletion.
If I go to the online site, I still can not delete it from my share
Hints??
- Walter4 years agoDropbox Staff
Hey Doctordns; sorry to hear you're having issues with this.
Could you send us a screenshot of the exact error you get so that we can have a visual too?- Doctordns4 years agoNew member | Level 2
A small point - the directions say click on "FIles" - the UI says "All Files".
Thanks
- TabH2 years agoNew member | Level 2
I tried those steps, but when I get an error message saying, "We were unable to complete your request."
I've tried 4 times and get the same message every time. How do I remove myself from that folder? It's a 5GB file and my limit is 2GB so I'm not able to use my dropbox at all.
- Megan2 years agoDropbox Staff
Hey TabH, thanks for posting here!
If I understand this correctly, it seems you're trying to remove a shared folder from your Dropbox account.
Have you tried using a different browser, or clearing the cache on your current one, to see if the results are the same?
If this is the case, then please send me a screenshot of the error you get on your end, in order for me to have a visual too.
Keep me posted, and we'll take it from there!
- Amanda Lamb2 years agoExplorer | Level 3
Hi,
I'm having the same problem but when I log into the website, the shared folder doesn't show on there. It's clearly in Dropbox on my laptop though. Do you have any advice please?
Kind regards
Amanda
- Megan2 years agoDropbox Staff
Hey there, Amanda Lamb, thanks for posting here!
It's rather odd that you don't see the folder when you visit your account online.
Have you also checked your sharing page? Also, if you try to delete the folder from your desktop app directly, do you get any errors?
Let me know more!
- Amanda Lamb2 years agoExplorer | Level 3
Hi Megan,
Thanks for your help. I know right?! It's really strange. It's not on the sharing page. There is no option to leave the folder and when I click on "move to trash' it comes up with this:
"The Trash can’t be completely emptied because “Circle Docs” is locked. To empty everything in the Trash, including locked items, press the Option key while you choose Finder > Empty Trash."But it's not in the trash... There's nothing in the trash. I've tried pressing the Option key to move to trash but it doesn't work. The owner of the folder is someone I don't know, so I can't ask them for any help.
I've gone through everything on the online account and the folder isn't there. I can't update my dropbox because of this.Amanda
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