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Forum Discussion

fort's avatar
fort
New member | Level 2
7 years ago

High CPU usage even when not syncing or indexing

For the past couple of days, Dropbox has been consistently using around 30% of my CPU, when not syncing or indexing anything (i.e., the menu bar drop down says `Up to date`). Any idea why this might ...
Desktop
Mac
Sync
megawhite's avatar
megawhite
Collaborator | Level 8

Hi, in the last few weeks on Windows I notice Dropbox on a daily basis will pin a CPU core to 100% for around 5 minutes.  No new files added, no syncing taking place.  Also uses in excess of 400MB of RAM.  Why is this software so resource intensive?

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi there megawhite, sorry to hear you're having issues with this.

 

Can you clarify the app's  version as shown in your system tray and send us a screenshot of where you're spotting the RAM usage?

 

If you could also let us know the exact OS version of your computer, I'd appreciate it.

 

Keep us posted!

  • megawhite's avatar
    megawhite
    Collaborator | Level 8
    2 years ago

    175.4.5569

    Windows 8.1

    Dropbox folder contains 19,681 files, 2,545 folders

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi megawhite, the amount of RAM and CPU usage can vary at times. 

       

      Could you let us know what processor you're using, and the total amount of RAM on your machine?

      • megawhite's avatar
        megawhite
        Collaborator | Level 8
        2 years ago

        Intel(R) Core(TM) i7-3740QM CPU @ 2.70GHz

        16GB

         

        It is only fairly recently that DB has been hammering the CPU every day for no apparent reason, roughly a couple of weeks ago it started.  Yesterday I ticked all Dropbox.exe processes in Resource Monitor and looked at the disk usage tab.  No files were being shown as being accessed.

        I am a software developer BTW.

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