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Forum Discussion

fort's avatar
fort
New member | Level 2
7 years ago

High CPU usage even when not syncing or indexing

For the past couple of days, Dropbox has been consistently using around 30% of my CPU, when not syncing or indexing anything (i.e., the menu bar drop down says `Up to date`). Any idea why this might ...
Desktop
Mac
Sync
megawhite's avatar
megawhite
Collaborator | Level 8
2 years ago

Hi, in the last few weeks on Windows I notice Dropbox on a daily basis will pin a CPU core to 100% for around 5 minutes.  No new files added, no syncing taking place.  Also uses in excess of 400MB of RAM.  Why is this software so resource intensive?

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi there megawhite, sorry to hear you're having issues with this.

     

    Can you clarify the app's  version as shown in your system tray and send us a screenshot of where you're spotting the RAM usage?

     

    If you could also let us know the exact OS version of your computer, I'd appreciate it.

     

    Keep us posted!

    • megawhite's avatar
      megawhite
      Collaborator | Level 8
      2 years ago

      175.4.5569

      Windows 8.1

      Dropbox folder contains 19,681 files, 2,545 folders

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi megawhite, the amount of RAM and CPU usage can vary at times. 

         

        Could you let us know what processor you're using, and the total amount of RAM on your machine?

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